Field Service Technician - Home Appliance & TV

Hisense USA; Orlando (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Hisense USA is seeking a Field Service Technician to diagnose and repair televisions and home appliances at customers' homes. You will deliver courteous, professional service and complete accurate service reports via mobile apps.

The role emphasizes high-quality, first-time fixes and strong customer satisfaction, with ongoing training opportunities. The position requires US work authorization, a valid driver's license, and 3+ years in repair of electronics or appliances.

Qualifications

• Authorized to work in the United States.
• Valid driver's license with a clean driving record.
• At least 3 years of experience repairing televisions, major appliances, or consumer electronics.
• Knowledge of electrical and refrigeration systems preferred.
• Comfortable using smartphones, tablets, and service apps.

Responsibilities

• Diagnose, troubleshoot, and repair Hisense televisions and home appliances at customers' homes.
• Provide professional, courteous service to ensure a great customer experience.
• Complete service reports and parts requests accurately using mobile apps.
• Maintain high standards of service quality and first-time fix performance.
• Manage assigned service inventory and return defective parts as required.
• Participate in technical training programs and certification courses.
• Follow all company procedures, safety regulations, and industry best practices.

Skills

Troubleshooting

Customer service

Communication

Independent worker

EPA certification

Job description

Field Service Technician – Home Appliances & TV

Locations:

• New York, NY
• Philadelphia, PA
• Orlando, FL

Key Responsibilities/Duties:

• Diagnose, troubleshoot, and repair Hisense televisions and home appliances at customers' homes.
• Provide professional, courteous, and efficient service to ensure outstanding customer experience.
• Complete service reports, repair documentation, and parts requests accurately using mobile applications.
• Maintain high standards of service quality, first‑time fix performance, and customer satisfaction.
• Manage assigned service inventory and return defective parts as required.
• Participate in technical training programs and certification courses provided by Hisense.
• Follow all company service procedures, safety regulations, and industry best practices.

Qualifications:

• Authorized to work in the United States.
• Valid driver's license with a clean driving record.
• Strong troubleshooting and problem‑solving skills.
• Excellent customer service and communication abilities.
• Ability to work independently in a field service environment.
• EPA Certification and fridge sealed system repair ability.

• At least 3 years of experience repairing televisions, major appliances, or consumer electronics.
• Knowledge of electrical systems, refrigeration systems, and electronic components are preferred.
• Comfortable using smartphones, tablets, and service management applications.

*Compensation is based on location and experience.

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.