Field Service Technician - Heavy Equipment

SITECH Tejas; Anna (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

HOLT CAT in Anna, TX is seeking a Field Service Technician III to troubleshoot, repair, and recondition light and heavy construction equipment at off-site locations. A valid driver’s license, safe driving history, and ability to pass a DOT physical are required.

The role involves performing repairs, parts installation, diagnoses, and documenting service reports while maintaining customer relations and adhering to safety rules.

Qualifications

• At least 3 years of field or shop service tech troubleshooting and repair in compact construction equipment.
• Knowledge of safe work procedures and practices.
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical.
• Proficiency with CAT ET & CAT SIS 2.0.
• Exceptional customer service skills.
• Ability to operate a crane and forklift and obtain required certifications/licenses.
• Ability to meet deadlines in fast-paced environments.
• Clear verbal and written communication skills.
• Ability to use hand and power tools and perform mechanical repairs.

Responsibilities

• Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision.
• Removes and installs parts, disassembles and assembles components to CAT specifications.
• Tests, makes adjustments, and verifies proper operation of repairs.
• Prepares service reports, orders parts, and maintains customer records.
• Operates equipment and vehicles with possession of all necessary licenses and certificates.
• Maintains DOT records and vehicle inspections.
• Communicates job progress to supervisor and customer.
• Completes tasks to meet flat rate time and re-work standards.
• Travels to customer sites; overtime may be required.
• Completes Technician Training Path courses and safety training.

Skills

Field service troubleshooting

Customer service

Troubleshooting

Communication

DOT compliance

Tools

CAT ET & CAT SIS 2.0

Job description

Description The Field Service Technician III provides face-to-face customer service located at an off-site location and is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. To be considered for the Field Service Technician role, the incumbent must have a valid driver's license, a safe driving history, and the ability to pass a DOT physical. Our address is 451 E. Outer Loop Road, Anna, TX 75409.

Essential Functions

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision
• Performs basic to intermediate troubleshooting and minimal diagnoses of equipment malfunctions and failures
• Removes and install parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned
• The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Knowledge, Skills, and Abilities

• Candidates must have at least 3 years of field or shop service tech troubleshooting and repair skills in Compact Construction Equipment; such as Skid Steers and smaller construction equipment (mini excavators.)
• Knowledge of safe work procedures and practices
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems - CAT ET & CAT SIS 2.0
• Exceptional skills in customer service
• Intermediate diagnostic and trouble-shooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced, time constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

Education and Experience:

• More than three years of heavy equipment experience required; five or more years preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

Supervisory Responsibilities:

• None

Travel:

• Travel required with a possibility of an overnight stay

Additional Requirements:

• Valid Driver’s license required and a safe driving record for the past 3 yrs.
• Must be ablet to pass a DOT Physical and maintain a DOT medical card
• Must own required tools to perform repairs

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment:

• Requires wearing common protective or safety equipment
• Regularly works outdoors around moving mechanical parts and noise level may be loud at times
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Required to perform work in cramped spaces and/or high places

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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About HOLT CATHOLT CAT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt® Cranes, Trimble® Heavy and Highway construction products and AccuGrade® grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track‑type tractor which he named the “Caterpillar.” HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande™.