Field Service Technician – Grand Rapids, MI

Engel Machinery; United States; On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401k with match

PTO

Life insurance

Disability insurance

Vehicle program

Mileage reimbursement

Per diem

Tool reimbursement

Cell phone

Laptop

Travel

Job summary

ENGEL Machinery North America is seeking a Service Technician to install, troubleshoot, and service injection molding equipment at customer sites. You will provide training and ongoing support while ensuring safety and compliance.

The role requires strong electrical, mechanical, and software skills, plus experience with injection molding processes. Travel to customer facilities is expected.

Qualifications

• High School Diploma required; an associates or bachelor’s degree is preferred.
• Minimum 5 years in injection molding troubleshooting or field service experience.
• Ability to train customers on equipment operation and safety.

Responsibilities

• Troubleshoot and repair injection molding machines and robots at customer sites.
• Install software and hardware, perform safety checks, and calibrations.
• Educate customers on equipment operation and safe use.
• Coordinate parts replacement and service with the central team.
• Provide written service reports and support field technicians.

Skills

Blueprints & schematics

Injection molding machines

Electrical & mechanical

Customer training

Diagnostics & troubleshooting

Microprocessor programming

Materials knowledge

Communication

Education

High School Diploma

Associates or Bachelor's degree preferred

Tools

Field service equipment

Job description

ENGEL embodies a spirit of innovation built on decades of experience with a dynamic workplace ENGEL is the injection molding industry leader in technological advancements ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees.

Do you have what it takes to spur game changing innovation, generate creative solutions and add world class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America. ENGEL Machinery North America has a job opportunity for a Service Technician in our Service Department.

Benefits

• health dental and vision insurance all upon first day of hire no waiting period and very robust coverage at an affordable price
• 401k with match over 3 weeks
• PTO
• employer paid life insurance long and short term disability
• employee centric environment
• Field Service Technicians have extended benefits beyond those including a comprehensive vehicle program monthly stipend mileage reimbursement 75 per diem when travelling on the road tool reimbursement cell phone laptop and only occasional voluntary travel on weekends
• HSA contribution
• Dependent and Health FSA
• vacation pay and holiday pay

Job Summary

The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support as necessary.

Essential Duties and Responsibilities

• Troubleshoots and repairs injection molding machines and robots including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical and electronic or software components including calibrations to optimize performance
• Performs software and hardware installations
• Performs all safety checks on equipment
• Educates customers on equipment and instructs on proper operation
• Manages resolution of customer issues including order and installation of replacements parts as necessary
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs replaces parts as required
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems
• Communicates on an ongoing basis with Central Service Manufacturing Parts Center to obtain answers to problems encountered in the field
• Provides written reports on a regular basis to the Service Manager

Educational / Training Requirement

High School Diploma Required. Associates or Bachelor's degree preferred. Experience: 5 Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician / Service Engineer.

Knowledge, Skills and Abilities

• Knowledge of blueprints and schematics to troubleshoot electrical, electronic, hydraulic and mechanical systems
• Experience with injection molding machines well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
• Knowledge and understanding of injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
• Excellent communication and interpersonal skills and strong customer service orientation
• Tact and diplomacy – ie must possess the ability to handle difficult or unhappy customers
• Dedicated team player with a positive attitude
• Familiarity with ENGEL machines and robots is preferred
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly
• Able to work independently with minimal back office engineering spare parts phone technical support

MUST HAVE

Must have a valid Passport, driver's license in good standing that includes REAL ID.

WHY ENGEL

The ENGEL group has been thriving for decades. This is because as a family run company we rely on long standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide. ENGEL attaches great importance to flexibility innovation and self responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards. ENGEL offers a competitive total compensation package to eligible employees including health dental LTD and life insurance 401k with match contribution to HSA Dependent and Health FSA vacation pay and holiday pay. ENGEL is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protective veteran status or any other category protected by state or local laws.

ABOUT THIS COMPANY

ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines Today the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier Injection molding machines for thermoplastics and elastomers and automation In 20162017 ENGELs turnover totaled approximately 136 billion euros worldwide with 5900 employees across nine production plants in Europe North America and Asia China and Korea and subsidiaries and representatives in more than 85 countries ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading edge production systems