Field Service Technician-Gettysburg, PA

FOBA; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Field Service Engineer to provide technical support and service to customers. This role involves installing products, troubleshooting issues, and building strong customer relationships, offering a supportive team environment and competitive benefits from day one.

Benefits

Full medical benefits on day one

401K savings plan with company match

Paid time off

Tuition reimbursement

Qualifications

• Up to two years of technical experience.
• Ability to travel including overnight stays.
• Basic computer skills including email and phone apps.

Responsibilities

• Provide ongoing care and support for customer's equipment.
• Install products and solutions at customer locations.
• Diagnose and resolve challenges.

Skills

Problem-solving

Customer service

Technical skills

Creativity

Tools

Microsoft Word

Job description

Technical Support - T2

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water QualityandProduct Identificationsegments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

Videojet Technologies(www.videojet.com) is a leading global manufacturer of coding and marking solutions helping to preserve the safety, quality, and authenticity of daily essentials for billions of consumers. With more than 400,000 units installed worldwide, Videojet covers all major technologies, including continuous and thermal inkjet, laser, thermal transfer overprinting, and case coding.

As part of our team, you’ll make an immediate, measurable impact on Safeguarding everyday essentials. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Videojet, we value your authenticity and want your talents to shine.

As aField Service Engineer,you are the eyes and ears of Videojet when providing service and support through customer interactions.

We are a close-knit team across many locations. With an office-based technical support team, our Field Service Engineers are never ‘on their own’.

We offer a competitive compensation package that includes a base salary, unlimited bonus opportunities, full medical on day one, parental benefits, a phone, and a company car.

Why our Field Service Engineers love their job:

• Each day will provide varied experiences in stimulating production environments
• Your talent and effort will directly influence the success of your team while enabling you to grow professionally into the best version of yourself
• Rewards include:
  • Flexibility, autonomy and freedom to manage your schedule
  • The benefits and responsibilities of independent field service work
  • The satisfaction of delivering industry-leading solutions to our customers
  • The enjoyment of daily interactions with a diverse and mutually supportive team

Within your role, you will:

• Provide ongoing care and support for our customer's equipment
• Install our products and solutions at customer locations
• Diagnose and resolve challenges and problems
• Become a trusted advisor and partner for our customers, to develop excellent relationships.
• Extend our Videojet footprint in the market by promoting our service agreements and newer technology.

To be successful in this role you will:

• Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
• Partner with customers to assess their needs, manage their expectations, and drive results
• Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
• Collaborate with teammates, managers and customers

Requirements

• Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
• Up to two years of technical experience
• Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
• Compliance with PPE, safety and registration requirements of customers.
• Ability to perform and/or tolerate all physical requirements of the job with or without accommodation, including but not limited to:
  • Lifting and carrying up to 50 lbs.
  • Twisting, bending, pushing, pulling, climbing, walking and kneeling.
  • Standing and/or sitting for extended periods of time.
  • Use of hand tools and manual dexterity.
  • Exposure to a wide variety of manufacturing environments, including but not limited to: food, food processing, animal processing, heat, humidity, cold, noise, and dust.

OUR BENEFITS:

• Eligible for benefits (medical, dental, vision & more) on day 1, no waiting period!
• Training and development opportunities
• 401K savings plan + company match
• Tuition reimbursement from Day 1
• Attractive employee referral program
• Paid Parental Leave
• Wellbeing Program, with rewards
• Employee Assistance Program (legal, financial, and counseling resources)

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $28.00 - $30.00 USD per hour.This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.