Field Service Technician (GEORGIA) - REMOTE WITH TRAVEL

ZipRecruiter; Atlanta (GA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading power distribution solutions provider is seeking a Customer Service Technician to ensure the performance of their equipment. This remote role requires travel within surrounding areas and states of Atlanta, GA. Responsibilities include electrical troubleshooting, technical support, and maintaining service records. Candidates should have an associate degree in an electrical discipline and relevant experience. The position offers competitive pay, training, and comprehensive benefits.

Benefits

Competitive pay with performance incentives

100% company-paid medical, dental, and vision

401(k) with company match

3 weeks PTO, 8 paid holidays, and 2 floating holidays

Qualifications

• Experience servicing electrical power systems.
• Ability to respond to emergency service calls.

Responsibilities

• Perform startup, commissioning, and preventive maintenance on equipment.
• Provide technical support to customers on-site and remotely.
• Maintain service records in the LayerZero system.

Skills

Electrical troubleshooting

Customer interaction

Technical support

Reading diagrams/schematics

PC-based programming

Education

Associate degree in an electrical discipline

Military training in electronics

Job description

Job DescriptionJob DescriptionDescription:

REMOTE WITH TRAVEL TO CUSTOMERS WITHIN SURROUNDING AREAS/ STATES OF ATLANTA, GA

About Us:

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

Position Description: Customer Service Technician

The Customer Service Technician plays a vital role in ensuring the reliability and performance of LayerZero’s Power Systems, Inc. This position involves hands-on service, technical support, and customer interaction, both on-site and remotely. The ideal candidate will have strong electrical troubleshooting skills, a commitment to safety, and a customer-first mindset.

Requirements:

Primary Duties:

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including:
  • Static transfer switches
  • Power distribution units
  • Remote power panels
• Provide technical support to customers on-site and remotely via phone and email
• Maintain accurate and timely service records in the LayerZero system
• Respond to emergency service calls, including participation in the 24/7 support rotation
• Travel to customer sites across the U.S. and Canada as required
• Occasional weekend or holiday work may be necessary

Skills & Experience:

• Experience servicing electrical power systems
• Strong electrical and electronic troubleshooting skills
• Ability to read and interpret diagrams and schematics
• Familiarity with PC-based programming of printed circuit boards
• Knowledge of electrical PPE and safety protocols
• Associate degree in an electrical discipline is
• Military training in electronics or electrical systems is

Work Location:

• Initial training conducted at LayerZero headquarters in Aurora, Ohio
• Field service performed at customer sites throughout the U.S. and Canada

What We Offer:

• Competitive pay with performance incentives
• 100% company-paid medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO, 8 paid holidays, and 2 floating holidays

Why You Will Love Working with Us:

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
• Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
• Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate , and we are committed to creating an inclusive environment for all employees.