Field Service Technician - Fire Apparatus & Training

E One; Ocala (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

E-ONE, a Terex company, is seeking a Field Service Technician to support dealers and customers by delivering vehicles, providing hands-on training, troubleshooting issues, and assisting with field repairs. This role requires frequent travel and close collaboration with Service, Engineering, and Parts teams to ensure vehicles are delivered correctly and operate as designed.

Responsibilities include assisting with new vehicle deliveries, on-site training, troubleshooting across mechanical,

Qualifications

• High school diploma or equivalent.
• 2 years of trade school in mechanics, electrical, hydraulics, or engines, or 5 years field service experience.
• Strong mechanical aptitude with knowledge of mechanical, hydraulic, plumbing, and electrical systems.
• Excellent troubleshooting, verbal and written communication, and training abilities.
• Valid driver's license; Class B CDL highly preferred.
• Ability to travel frequently and passport highly preferred.

Responsibilities

• Assist with new vehicle deliveries and ensure all components and accessories are complete.
• Provide on-site training to customer personnel on proper operation and maintenance of vehicle systems.
• Troubleshoot mechanical, electrical, hydraulic, and component-related issues in the field.
• Document issues, identify shortages, and follow through to resolution.
• Serve as a liaison between customers, dealers, and internal departments.
• Support periodic vehicle inspections and assist with complex field repairs.
• Coordinate with the Service Department on delivery readiness and field concerns.
• Review shop orders prior to delivery for accuracy and completeness.
• Provide feedback and recommendations related to recurring repair or design concerns.
• Initiate documentation for engineering changes when applicable.
• Maintain service reports, history records, and required documentation.
• Assist in developing training materials such as manuals, videos, and instructional aids.
• Prepare and distribute training materials and evaluate training effectiveness.
• Identify training needs and recommend updates to programs or materials.
• Frequent travel to customer and dealer locations for deliveries, training, inspections, and service support.
• Occasional international travel may be required.
• Follow all company safety policies and properly use PPE.
• Perform work in accordance with company quality standards and 5S practices.
• Maintain a professional image when representing the company at customer sites.
• Be flexible with schedule and work hours based on travel and customer needs.
• Participate in continuous improvement and Lean initiatives.
• Work effectively as part of a team and communicate clearly with internal and external partners.

Skills

Mechanical aptitude

Troubleshooting

Communication skills

Training customers

Computer skills

Valid driver's license

Class B CDL preferred

Education

High school diploma or equivalent

5 years field service experience

Job description

E-ONE, a Terex company, is seeking a Field Service Technician to support dealers and customers by delivering vehicles, providing hands-on training, troubleshooting issues, and assisting with field repairs. This role requires frequent travel and close collaboration with Service, Engineering, and Parts teams to ensure vehicles are delivered correctly and operate as designed.

Responsibilities include assisting with new vehicle deliveries, on-site training, troubleshooting across mechanical,