Field Service Technician - Escondido, CA (m/f/o)

Interblockgaming; Escondido (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Interblock Gaming is seeking a Field Service Technician to support casino gaming systems across the territory. You will install, test, and maintain gaming hardware and software, travel as needed, and provide on-site customer support while upholding Interblock’s standards of quality and integrity.

The role requires a High School Diploma or equivalent, a valid driver’s license, and the ability to pass a background check for casino licensing.

Qualifications

• High School Diploma or equivalent.
• Valid Driver's License with a clean DMV driving record.
• At least 21 years old.
• Ability to pass drug screening and a thorough background check for casino gaming license.
• Willingness to travel within the assigned territory.
• Ability to work under pressure and be self-motivated.
• Strong communication skills and attention to detail.
• Ability to troubleshoot, test, repair, and service technical equipment.

Responsibilities

• Carry out installation, preparation, removal, conversion, service, preventive maintenance, and upgrading of gaming systems and equipment in the field.
• Set up game options and tests including hardware, firmware and system interfaces.
• Schedule and perform activities in the assigned territory.
• Respond to customer issues and coordinate with senior technician when needed.
• Document repair, preventive maintenance, machine prep, and pre-site work.
• Identify and coordinate ordering of parts when needed.
• Follow documentation, policies, and procedures with and without supervision.

Skills

Strong communication

Attention to detail

Troubleshooting

Customer service

Education

High School Diploma or equivalent

Bachelor's Degree in related field

Technical degree or certification

Tools

Networking technologies

Job description

Interblock is a leading developer and supplier of luxury electronic gaming products. We offer gaming tables and video game solutions to casinos, racinos, arcades, and gambling halls worldwide. We are committed to delivering exceptional gaming products to customers, so they in turn can provide their guests with an unforgettable gaming experience. We are currently seeking a resolute individual to join our team. If you have a keen eye for detail, excellent organizational skills, and thrive in a fast-paced setting, we want to hear from you!

Field Service Technicians may not have a standard work schedule. Providing support to casinos, Field Technicians must be able to work a flexible schedule as needed (short notice, on-call, weekends, holidays, and/or overtime).

Responsibilities:

Carry out activities related to installation, preparation, removal, conversion, service, preventative maintenance, and upgrading of gaming systems and equipment in the field;

Set up game options and tests including assurance hardware, firmware and system interfaces, to include confirmation that all are accurate and functional;

Schedule and perform activities in assigned territory;

Respond to customer issues, reaching out to the senior technician when needed;

Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work;

Identify and coordinate ordering of parts when needed;

Follow documentation, policies, and procedures as well as perform tasks with and without supervision;

Document services and installations by keeping accurate records;

Troubleshoot while tracking and reporting issues to management;

Educate customers on basic game functionality;

Maintain a positive image of Interblock Gaming with co-workers and customers;

Adapt to various jurisdictions and interface with compliance officers;

Other duties as assigned.

Job Requirements:

High School Diploma or equivalent;

Valid Driver's License with a clean DMV driving report;

At least 21 years old;

Ability to pass drug screening, and pass a thorough background check to obtain a casino gaming license;

Ability to frequently travel in the assigned territory;

Ability to work under pressure and be self-motivated;

Ability to demonstrate independent initiative, sound judgement, and collaboration with others;

Strong communication skills and great attention to detail;

Ability to interact with colleagues and resolve problems and conflicts in a diplomatic and tactful manner;

Ability to troubleshoot, test, repair, and service technical equipment;

Ability to read and understand technical order forms;

Familiarity with mobile tools and applications;

Ability to work a flexible schedule as needed (short notice, on-call, weekends, holidays, overtime).

Preferred Skills:

Technical degree or certification;

Bachelor's Degree in a related field;

Gaming industry experience;

Field Service Technician experience;

Familiarity with networking technologies, digital electronics.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

May be required to move about, squat, kneel and/or stand an entire shift;

Constantly moves, transports, and operates technical equipment;

Ability to climb stairs, walk, squat, kneel, or drive;

Ability to lift equipment and materials up to 50 lbs;

May require bending and reaching in areas from floor level to six feet high;

Requires the pushing and pulling of equipment;

Work is performed in varied environments, frequently casinos and gaming properties where the noise level can be moderate to elevated;

May be exposed to a smoky environment as to be expected in a casino or gaming environment.

Benefits of Working in Our Environment:

Dynamic work in an international environment;

Joining a diverse, innovative, and creative team that values high-quality work standards;

Opportunities for personal development and career advancement in a successful international company.

Casino operators worldwide know Interblock® as a leading developer and supplier of luxury electronic table gaming products. Our multi-player gaming devices continually set industry standards and provide the ultimate in luxury interactive entertainment experiences for our customers' players. The Interblock brand is globally recognized for diamond-quality gaming solutions and technical support in more than 212 jurisdictions. Our exclusive collection of fully and semi-automated electronic gaming tables and video gaming solutions provide casinos, racinos, arcades and gambling halls with superior product performance and provide their guests with a one-of-a-kind and unforgettable gaming experience.