Field Service Technician (Entry and mid-level)

ZipRecruiter; Lewis Center (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading provider of EV charging solutions is seeking a Field Service Engineer to deliver top-quality service and support to customers. The position involves site visits, troubleshooting, and ensuring customer satisfaction in a dynamic environment. Ideal candidates will have a strong technical background and experience in installation and maintenance of electrical equipment.

Benefits

401k match

Medical/Dental/Vision insurance

Paid sick leave and vacation time

Qualifications

• Experience in EVSE/Solar/ESS O&M or similar.
• 1 year of work experience in related fields.

Responsibilities

• Conduct site visits to troubleshoot and repair EV chargers.
• Process and track customer support tickets.
• Produce clear request reports for HQ.

Skills

Installation

Troubleshooting

Electrical Safety

Customer Support

Education

Bachelor's degree in Electrical Engineering or related field

2 years of education beyond high school

Job description

Job DescriptionJob DescriptionSalary: $50,000-$65,000

Star Charge is a smart energy solution provider, developing smart charging and energy hardware, reliable software, and worry-free services. Our smart charging hardware products include both AC and DC units. We have core R&D technologies such as the Internet of Things, dynamic power distribution, and V2X (vehicle to anything) technology. In the light of our supports with providing smart transportation and smart energy through innovative applications of the industrial Internet, we could finally realize the long-term dream of Mobility Electrification, Energy Digitalization.

Star Charge is a global leading provider of EV charging solutions and energy solutions. With a strong commitment to sustainability, Star Charge aims to revolutionize the way we charge and power electric vehicles, enabling a cleaner and greener future.

Star Charge website: https://www.starcharge.com

Summary

We are looking for a Field Service Engineer who is passionate about providing the best quality of service for our customers and helping them to solve problems. You will be facing customers directly and traveling to customers sites frequently. At our growing company based in the US, a can-do attitude is a must. If you are up to challenges and like a rewarding career, then you will likely to be successful in this role. You will be working closely with FAE team, Sales team and Operations department to make the workflow seamless and ensure efficiency.

Your Main Responsibilities

• Conduct site visits to troubleshoot, diagnose and repair EV chargers.
• Process, escalate tickets, track resolution status for customers.
• Track customers issue, provide customer support and serve as clients escalation point.
• Support executing FW manual test cases and other hardware/firmware development activities.
• Produce clear and concise request reports and communicate issues clearly with HQ personnel.
• Read system logs to better understand the hardware issues.

Required Knowledge and Skills

Good understanding of installation, commissioning, troubleshooting, electrical safety and equipment O&M.

Required Education and Experience

2 years of education beyond high school in college or technical school

Education and Experience

Bachelors degree in electrical engineering, automation, mechanics, electronics or equivalent fields.

At least 1 year of work experience in EVSE/Solar/ESS O&M, automotive, construction, installation and network operation.

Physical requirements

Being able to lift and move equipment weighing up to 50 pounds.

Traveling requirements

25%-50%

Company Benefits

• 401k match
• Medical/Dental/ Vision insurance
• Paid sick leave and paid vacation time