Field Service Technician/Engineer

MicrotracBEL Corp.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading manufacturer of laboratory instruments is seeking a Field Service Technician/Engineer. In this role, you will install equipment, provide training, perform repairs, and support customers across the United States. Ideal candidates have a degree in Engineering, experience in field servicing, and strong interpersonal skills. This full-time position offers a dynamic work environment and competitive compensation, including health benefits and a 401k plan.

Benefits

Health, Dental & Vision Insurance

401k with company match

PTO

Performance-oriented salary

Qualifications

• 3+ years experience servicing or repairing laboratory instruments in field settings.
• Knowledge of mechanical and electronic systems.
• Attention to detail in documentation and reporting.

Responsibilities

• Install and commission instruments at customer sites.
• Deliver training on equipment operation and software.
• Perform field repairs and preventive maintenance.
• Provide customer support via phone and email.
• Maintain positive customer relationships.

Skills

Technical knowledge of optical systems

Repairing laboratory instruments

Strong communication skills

Problem-solving under pressure

Education

Bachelor’s or Associate Degree in Engineering or Technical discipline

Job description

Overview

Are you passionate about solving technical challenges and supporting customers nationwide? Apply now to join our team! Microtrac is a pioneer and leading manufacturer of light scattering instruments for particle analysis. While Microtrac existed first as a business segment within a larger organization, the company Microtrac Inc. was ultimately founded in 1999 and has since been growing steadily. The instruments are used both for industrial applications and material research. We believe that our journey is far from complete. We\'re looking for innovators and critical thinkers who are eager to challenge the status quo, are willing to contribute new ideas and take over responsibility. If you are passionate about your work and are looking for a position where you can make a tangible impact, we want you on our team.

Our commitment to delivering reliable laboratory equipment and exceptional customer support is key to our success. Therefore, we are looking for a Field Service Technician/Engineer to strengthen our team and ensure our customers experience optimal performance and satisfaction. At Microtrac, you don’t just work—you empower yourself by growing your skills, making an impact, and shaping the future of lab technology.

Primary Responsibilities As Field Service Technician/Engineer

Responsibilities

• Install and commission instruments at customer sites, ensuring users benefit from our technology right from the start.
• Deliver comprehensive operation and software training, empowering customers to use equipment safely and effectively.
• Perform field repairs and preventive maintenance to minimize downtime and maximize productivity for our clients.
• Provide prompt phone and e-mail support, addressing customer issues with efficiency and professionalism.
• Build and maintain positive customer relationships, enhancing Microtrac’s reputation as a trusted partner.
• Accurately document service visits and maintain clear records, supporting continuous improvement and compliance.
• Adhere to company policies and standards, ensuring service excellence and safety at every step.

Qualifications

• A Bachelor’s or Associate Degree in Engineering or a Technical discipline is part of your qualifications.
• You bring at least 3 years’ experience servicing or repairing laboratory instruments in field settings.
• Your technical foundation includes knowledge of optical, mechanical, electronics, and computer systems.
• Strong communication and interpersonal skills help you succeed in customer-facing roles.
• Diagnosing and resolving complex technical issues, even under pressure, is a strength.
• Documentation and reporting are handled with attention to detail.
• Self-management, multitasking, and effective time management are second nature to you.
• Willingness and ability to travel up to 75% domestically, with easy access to major airports.

What we have to offer

• An interesting and diversified job as well as a dynamic and open working atmosphere
• A performance-related, success-oriented salary
• Health, Dental & Vision Insurance
• Health Reimbursement Account
• 401k w/ company match (after 6 months)
• Group Life Insurance
• PTO

About Microtrac

Interested? An online application is the fastest way to success! We are looking forward to receiving your application!

Microtrac Inc.
3230 N. Susquehanna Trail
York, PA 17406
Phone: [phone]

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Electronic and Precision Equipment Maintenance

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.