Field Service Technician - Eastern PA/Philly Area

ZipRecruiter; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated field service technicians to join their innovative team. In this role, you will be responsible for calibrating, maintaining, and repairing equipment at customer locations while ensuring exceptional service levels. With a focus on cutting-edge technology and a collaborative work environment, this position offers a chance to grow your skills and contribute to the success of clients in the food retail and industrial markets. If you have a passion for technology and customer service, this opportunity is perfect for you.

Qualifications

• Associate's degree or equivalent experience required.
• Prior experience in field service is essential.

Responsibilities

• Calibrate and maintain equipment on-site at customer locations.
• Provide L1/L2 phone support and perform installations.
• Maintain documentation and service vehicle inventory.

Skills

Analytical Skills

Troubleshooting

Customer Service

Mechanical Principles

Electrical Principles

Education

Associate’s Degree

Job description

Job Description

Overview:

At DIGI we are always Searching for a New Balance. Our vision is to create new standards. Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Responsibilities:

• Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location.
• Meet or exceed customer service level agreements.
• Provide L1/L2 phone support for DIGI service.
• Perform site surveys prior to installation.
• Perform installation of equipment.
• Maintain all documentation as required.
• Maintain service vehicle and parts inventory.
• On-call rotation is required to support customer base.
• Stand, squat, kneel in various environments for long periods of time.
• Drive long distances between customer locations.
• All other duties as assigned.

Qualifications:

• Associate’s degree or equivalent experience.
• Located in Pennsylvania to cover the Eastern PA & Philly areas.
• Prior experience in field service.
• Valid driver’s license and clean driving record.
• Basic understanding of electrical and mechanical principles.
• Good analytical skills for troubleshooting and diagnostics.
• Ability to become Weights and Measures certified within 6 months of hire.

Company Description:

DIGI America is a leader in innovative solutions for food retail and industrial markets. We pride ourselves on delivering cutting-edge technology, exceptional service, and a collaborative work environment that drives success for our customers and employees alike.