Field Service Technician - Distributor Opportunity

zeissgroup; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

ZEISS is seeking a Field Service Engineer to support the Denver region and Southwest United States. The role involves installation, maintenance, repair, and troubleshooting of complex automated electromechanical systems at customer sites.

You will complete preventive maintenance, document issues for quotations, and coordinate with sales and ZEISS support to ensure customer satisfaction. The position requires a 4-year degree or technical certification and 3–5 years of relevant experience, with

Qualifications

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience.
• 3–5 years of professional work experience.
• Sound knowledge of Laboratory Safety requirements for BSL 1–3 environments and handling of Level 3 pathogens.
• Ability to understand and troubleshoot problems

Responsibilities

• Install, maintain, repair, diagnose and troubleshoot complex automated electromechanical systems.
• Provide industry-leading installation services for new equipment with attention to detail and high system performance.
• Independently troubleshoot and diagnose issues quickly so repairs occur in a single visit.
• Complete service visit operations (SVOs) and documentation within required timeframes.
• Prepare detailed issue descriptions for billable quotations within 24 hours.
• Complete preventive maintenance for contract customers within 90 days of SVO assignment.
• Escalate unresolved issues promptly to ensure customer satisfaction and rapid resolution.
• Educate customers on upgrades and accessories to improve capabilities.
• Train customers on basic system operation and maintenance.
• Maintain ZEISS tools and assets and complete required technical training.

Skills

Customer-facing

Troubleshooting

Time management

Communication skills

Safety awareness

Education

4-year degree or technical certificate

Job description

Location/Region:

This position requires residence in the Denver, Colorado area. Will be covering the Southwestern United States (CO, AZ, UT, NM, S. Wyoming, El Paso, TX, Las Vegas, NV)

Position Overview:

The Field Service Engineer is a customer-facing field service role responsible for the installation, maintenance, repair, diagnosis, and troubleshooting of complex automated electromechanical systems. Success in this position requires intermediate technical knowledge, a strong understanding of equipment theory and application, and the ability to work independently in customer environments while supporting an assigned account base and helping retain contract customers. The role also requires timely completion of preventive maintenance, accurate administrative follow-through, and effective coordination with customers, sales representatives, ZEISS technical support, and sales management to ensure responsive service and customer satisfaction. Strong interpersonal and communication skills are essential, along with the ability to manage time effectively, prioritize service activities, elevate issues through appropriate process, and collaborate across teams to resolve challenging technical concerns. Field Service Engineers are also expected to maintain required technical skill certifications by successfully completing ZEISS-offered training programs, including both in-person classroom instruction and online learning resources.

In this role, you will:

• Provide industry-leading installation services for new equipment with an attention to detail, a high standard for system performance and a professional hand-off to the customer.
• Independently troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit.
• Confirm all SVOs (service visit operations) within 24 hours of finishing the work following all procedures and guidelines for spare parts and time allocations.
• Provide accurate and detailed issue descriptions for billable quotations, as requested, within 24 hours.
• Complete all PMs for contract customers within 90 days of SVO assignment using proper checklists and documentation which must be shared with the customer.
• Escalate any unresolved issue using the appropriate process in a timely fashion to ensure customer satisfaction and rapid resolution.
• Educate customers on possible upgrades and accessories to improve the capabilities of their equipment and pass on any and all leads to the proper channels.
• Conduct special site or system environmental analysis tests as assigned by management.
• Train customers on basic system operation and maintenance using established guidelines.
• Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.
• Successfully complete all assigned technical training to acquire thorough knowledge of assigned company equipment. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors.
• Actively engage in personal development (leverage where possible the content available on the ZEISS CurioZ online training portal, as well as self-inspired knowledge development as it relates to the role).
• Be responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks. Additionally, comply with all customer site safety protocols.
• Candidate must conform to Southwest Surgical code of ethics and conduct.
• Other duties as assigned by manager.

Do you qualify?

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.
• 3-5 years of professional work experience.
• Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions).
• Ability to understand and troubleshoot problems in s