Field Service Technician - Currency Automation

Crawford Thomas Recruiting; Franklin (WI); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading company in currency automation is seeking a Field Service Technician to install, maintain, and support equipment at various customer locations. This full-time position emphasizes customer service and requires a strong electro-mechanical background along with technical and communication skills to ensure optimal equipment performance and client satisfaction.

Qualifications

• Minimum of two years’ experience in a high-tech field service role preferred.
• Strong electro-mechanical and electronic principles background.
• Proficiency in operating within Windows and executing basic networking functions.

Responsibilities

• Responsible for installation and first-line maintenance of company equipment.
• Manage daily customer calls within assigned territory.
• Monitor and triage the work queue for service calls throughout the day.

Skills

Customer Service

Technical Competence

Problem Solving

Education

Associate Degree in Electrical or Mechanical fields

Job description

Field Service Technician - Currency Automation

Field Service Technician - Currency Automation

1 day ago Be among the first 25 applicants

Job Summary

The Field Service Engineer is responsible for the installation, maintenance, and support of company equipment at customer locations, including financial institutions, casinos, and other commercial environments. This position requires a high level of customer service and proactive attention to client needs, with a focus on maintaining positive client relationships and ensuring optimal equipment performance.

Salary:$50k - $55k & Excellent Benefits

Job Summary

The Field Service Engineer is responsible for the installation, maintenance, and support of company equipment at customer locations, including financial institutions, casinos, and other commercial environments. This position requires a high level of customer service and proactive attention to client needs, with a focus on maintaining positive client relationships and ensuring optimal equipment performance.

Responsibilities

Perform installation and first-line maintenance of equipment at customer sites.

Manage daily customer calls within assigned territory, prioritizing based on urgency, location, and customer availability.

Monitor and triage the work queue for service calls throughout the day.

Provide both phone and on-site support, ensuring timely response and resolution.

Collaborate with fellow technicians to balance workload and assist as needed—teamwork is essential.

Conduct required preventive maintenance and identify additional equipment service opportunities during site visits.

Promote customer satisfaction through proactive communication and support.

Document maintenance activities and administrative duties accurately and timely.

Manage on-site inventory of tools and test equipment.

Submit accurate mileage logs, receipts, and inventory reports monthly.

Maintain technical competence through formal training, on-site instruction, and on-the-job learning.

Perform after-hours, weekend, and holiday service as needed.

Other duties as assigned.

Qualifications

Associate Degree in Electrical or Mechanical fields or equivalent experience.

Minimum of two years’ experience in a high-tech field service role preferred.

Strong electro-mechanical and electronic principles background.

Proficiency in operating within Windows and executing basic networking functions.

Effective written and verbal communication skills.

Ability to pass a background check and drug screening.

Reliable, self-directed, and team-oriented with a positive attitude.

Special Requirements

Availability for after-hours service, overtime, weekends, and holidays.

Ability to lift and carry up to 50 pounds.

Valid driver’s license with ability to travel long distances.

Capability to sit, stand, walk, and work on a computer for extended periods.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and Sales

• Industries

  Retail Office Equipment

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