Field Service Technician, CT Northeastern USA

IQS, Inc.; Massachusetts; Remote; USD 46,000 - 57,000; Full time

Job summary

A leading global technology company is seeking a Field Service Technician to install and service high-tech machines while providing excellent customer support. The role involves extensive travel and requires a high school diploma or equivalent along with technical training or experience. Candidates should have strong mechanical knowledge and customer service skills. Competitive compensation, including a performance bonus, and comprehensive benefits are offered.

Benefits

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Qualifications

• Experience with hand tools and basic electrical test equipment.
• Ability to lift up to 75 pounds unassisted.
• Willingness to work a minimum of 50 hours a week.

Responsibilities

• Install, repair, troubleshoot, service and calibrate high tech machines.
• Demonstrate customer service skills and passion.
• Travel 90-100% within the service area.

Skills

Customer service skills

Mechanical aptitude

Electrical test equipment knowledge

Communication skills

Education

High School graduate or equivalent

AS/BS in Electronics or Industrial Mechanics

Tools

Microsoft operating system

Job description

Overview

About Us: How many companies can say they've been in business for over 177 years? Must be located in or near the Northeast region. Here at ZEISS, we are a global company with over 42,000 employees and with over 4,000 in the US and Canada alone. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

What’s the role? As a Field Service Technician with our CT team you will work with a team supporting installation and servicing of custom equipment. You will interact with customers and cross functional service groups to support and launch ZEISS products into the field. You will also aid the R&D team with engineering work related to design, build, and new system testing. This position will also support the production of systems during various stages of assembly and setup.

Responsibilities

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate ability to learn new skills on high tech CT machines (Computed Tomography scan) using mechanical and electronic aptitude.
• Perform necessary administrative paperwork in a complete and accurate manner.
• Be solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment.
• Travel requirement is 90-100% within the service area, including international travel as needed.
• Other duties as required.

Qualifications

• Minimum, High School graduate, completed GED or equivalent.
• AS/BS in Electronics, Industrial Mechanics or training and experience from Military Technical School OR 4 years related experience is required.
• Prior experience working with hand tools and basic electrical test equipment.
• Microsoft operating system knowledge is required.
• Capable of unassisted physical lift of one article weighing up to 75 pounds.
• Able and willing to work minimum of 50 hours per work week. Regular + OT.
• Ability to work in an industrial production shop floor environment.
• Valid Driver License required.
• Excellent communication and customer service aptitude.

Compensation and benefits: The annual pay range for this position is $46,000 - $57,000. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Nice to have

• Previous experience installing and troubleshooting industrial electronics, machines, or computer systems.
• Previous CT machine (Computed Tomography scan) installation and troubleshooting experience is preferred however not required.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Why Join ZEISS?

At ZEISS, we are committed to innovation and excellence. By joining our team, you will have the opportunity to influence key public policy decisions and contribute to the strategic direction of a leading global technology company. We offer a dynamic work environment, competitive compensation, and opportunities for professional growth.

Your ZEISS Recruiting Team: Eric Ramberg

ZEISS provides Equal Employment Opportunity without unlawful regard to an applicant\u2019s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).