Field Service Technician - Construction Equipment

Thompson Machinery; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical plan options including no-cost option

401(k) matching

Profit sharing

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

Thompson Machinery in Memphis, TN, is seeking a Field Service Technician specialized in Caterpillar diesel-powered construction equipment. The role involves preventive maintenance, diagnostics, and providing exceptional service across customer locations.

Ideal candidates should have a high school diploma and five years of relevant experience. A robust benefits package is offered, reflecting our commitment to employee well-being and growth.

Qualifications

• Five years of experience with equipment diagnostics and advanced troubleshooting.
• Training through accredited technical schools or manufacturer training preferred.
• Possess and maintain necessary industrial tools.

Responsibilities

• Perform preventive maintenance and repairs on Caterpillar construction equipment.
• Travel to customer locations and perform service independently.
• Read and interpret service manuals and technical instructions.

Skills

Equipment diagnostics

Advanced troubleshooting

Customer service

Communication skills

Education

High school diploma

Field Service Technician training

Tools

Industrial hand tools

Multimeters

Job description

Field Service Technician - Construction Equipment

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi.

About Us

We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

What You Will Do

Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel‑powered construction equipment. This is a skilled field service mechanic position working largely independently and out of a company‑provided field service truck, performing at a variety of customer locations and service shops. A Field Service Technician reports to a Branch Manager and serves customers typically located throughout the region.

Essential Duties & Responsibilities

• Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
• Work with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals, and be proficient in the use of test equipment.
• Provide advanced troubleshooting and high‑quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner, ensuring maximum value.
• Identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems. Communicate with customers to provide an exceptional experience.
• Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%).
• Maintain a current, valid state driver's license with a current DOT medical card as required for operating service trucks and for towing.
• Possess and maintain a basic set of industrial tools, including industrial hand tools, air tools, torque wrenches, and multimeters.
• Work flexible schedules, including nights, weekends, and on‑call hours, and be able to work independently in remote locations.
• Work in an environment where hazards may be present.
• Frequent hand use for typing, operating the phone, handling materials, and other job‑related tasks.
• Perform other duties as assigned.

What We Expect Of You

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

Basic Qualifications

Education & Experience

• Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required.
• Five (5) or more years' experience with equipment diagnostics and advanced troubleshooting on construction equipment. Candidates with limited equipment experience, but with strong engine experience will be considered.

Knowledge, Technical Skill, & Abilities

• Demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Show a sense of urgency and self‑initiative, and the personal drive to be successful.
• Excellent communication skills.

What's In It For You

At Thompson Machinery, we believe that great benefits are more than just perks—they're essential for employee well‑being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally.

The Basics

• Various medical plan options, including a no‑cost option
• Vision and dental insurance
• Employer‑paid short‑term and long‑term disability insurance
• Employer‑paid basic life insurance
• 401(k) matching
• Profit sharing
• 8 paid holidays annually
• Initially up to 15 days of paid time off annually with increase after five years of service
• Employee Assistance Program (EAP)

What Sets Us Apart

• Competitive pay
• Exposure to world‑class CAT training and development
• Tuition reimbursement
• Tool purchase assistance to buy high‑quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company incentive bonus program
• Paid veteran holiday annually to all service members
• Training and development programs
• Work uniforms and professional cleaning services
• Financial wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: minorities/women/veterans/disabled.

Listing is current as of Jun 17, 2026 07:45 AM