Field Service Technician, Columbus, IN

Atlantic Bingo Supply, INC; Columbus (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Atlantic Bingo Supply, INC. is seeking a Field Service Technician to maintain and service electronic bingo equipment, including handheld units, and to resolve technical issues while ensuring customer satisfaction.

The role involves servicing customers in Kentucky and Indiana with a typical mid-morning start and early evening finish, but requires flexibility for extended hours and weekend work as needed. You will handle repairs, installations, and light refurbishing, with on-site visits and

Qualifications

• High school diploma or GED required.
• Basic electronics, PC literacy, and networking knowledge are essential.
• Proficiency with Microsoft applications and Windows is expected.

Responsibilities

• Repair and maintenance of electronic bingo devices and related equipment.
• Equipment installation and light mechanical refurbishing; maintain maintenance schedules.
• Provide on-site customer service and phone support; assist in tech sales as needed.

Skills

Basic electronics

PC knowledge

Networking knowledge

Microsoft applications/Windows

Education

High school diploma / GED equivalent

Job description

Full-time Description

Atlantic Bingo Supply is a leader in the multi-billion dollar charitable gaming industry. We distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues.

Position Summary

As a Field Service Technician, you will maintain and service electronic Bingo equipment including handheld electronic gaming units, resolve technical issues, ensure 100% customer satisfaction, and assist other Field Service Technicians as necessary. You will service customers in Kentucky and Indiana. Your typical day will begin mid-morning and end in the early evening hours. However, you must have the flexibility to work outside of these hours.

Requirements

Primary Roles and Responsibilities

• Repair/Maintenance of electronic gaming devices and other Bingo equipment.
• Equipment installation, light mechanical refurbishing, maintain preventative maintenance schedules.
• Customer service via on-site visits and telephone support.
• Assisting in tech sales as needed.

Requirements, Experience And Education

• High school diploma / GED equivalent.
• Basic electronics, PC knowledge, and networking knowledge.
• Microsoft applications and Windows knowledge.

Physical Requirements

• Ability to lift up to 50lbs.

Other Skills/Abilities

• Must be self-motivated, self-sufficient, and able to follow directions.
• Must be able to work into the early evening hours and weekends as needed.
• Service locations are located throughout Kentuckiana. You must be open to driving distances and periodic overnight stays. Be a Road Warrier!!
• A company vehicle is provided. A good driving record must be maintained.
• Be safety oriented.

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [e-mail].

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.

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