Field Service Technician - Columbia/Okura

Columbia/Okura LLC

Vancouver (WA)

On-site

USD 60,000 - 95,000

Full time

4 days ago

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Job summary

Columbia Machine is seeking an experienced technical customer service specialist to support the installation, commissioning and servicing of robotic palletizing equipment. You will troubleshoot problems on-site or remotely, educate customers, and coordinate with engineering and sales to ensure successful deployments.

The role requires frequent travel (up to 70%), supervision of local electricians during installs, and hands-on testing of equipment.

Qualifications

High School diploma or GED required.
Vocational or technical training.
Associate’s degree or vocational/technical degree preferred.
5 years professional experience.

Responsibilities

Provide on-site or remote technical support and troubleshooting.
Supervise installation with electricians and technicians.
Document project status and generate service reports.
Travel up to 70% to customer sites.

Skills

PLC programming

OXPA software

Microsoft Office

Analytical

Project/Process Management

Written and Oral Communication

Clerical/Secretarial

Education

High School diploma or GED

Vocational or technical training

Associate’s degree or vocational or technical school degree preferred

Tools

RSLogix 500+

MS Office Suite

Job description

Essential Duties And Responsibilities (cont.)

PLC troubleshooting (program editing & networking)

At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world.

With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.

Summary

Provides technical customer service and support during the installation, commissioning and servicing of robotic palletizing equipment.

Essential Duties And Responsibilities

Contributes to customer satisfaction by providing comprehensive assistance in person or via phone or email. Supports customers with timely response to service requests that includes frequent travel (70%). Educates, trains, and troubleshoots problems both on-site and remotely; includes sharing responsibility for on call after hours support. Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction.
Ensures proper electrical and mechanical installation by supervising local electricians and assembly personnel during installation.
Confirms equipment is running properly by testing local input and output once the electrical installation is complete. Testing of pneumatic devices after installed and testing all control interlocks and assures that the correct alarm states are indicated.
Finalizes the commissioning of the Robotic palletizing system by ensuring all aspects are functioning properly. Educates and trains customers on equipment to ensure continued proper functioning of the system.
Ensures that production schedule and profitability commitments are met by working in a safe and efficient manner within the allotted time frame. Exhibits continual awareness of quality standards and estimated cost parameters.
Assists with sales support by increasing customer interest in plant upgrades and future modifications. Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues when necessary. Provides technical support to sales representatives, records key information to aid the sales team in quoting, and provides the engineering department with plant layouts.
Documents project requirements by completing job and expense reports within established time guidelines. Documents and communicates information regarding the status of projects and all on-site changes and assists in the development of service manuals.
Customer-Required Drug and Alcohol Testing

Employees assigned to work at customer sites or on specific customer-related projects at Columbia Machine, Inc./Columbia Okura, LLC. will be subject to any additional drug and alcohol policies and testing programs required by the customer, provided that the policies and programs are consisted with all applicable federal, state and local laws. Before any testing occurs employees who are subject to customer-related testing must sign the Employee Consent to Customer-Required Drug and/or Alcohol Testing Form.

Valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver (as noted in our company Vehicle Policy).
Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.
Continuously improves operating efficiencies by participating in cross-functional teams, eliminating non-value-added activities and documenting processes and procedures.
Contributes to team effort by accomplishing other duties as assigned.
Participates in applicable SOP and SWI training

Essential Duties And Responsibilities (cont.)

Constant (over 66%)

-None

Frequent (33%-66%)

Independence of Action

(Decisions have major implications on the management and operations of an area within a department. Job may contribute to important strategy, operation and business decisions that affect the department).

Decision Making

(Decisions have major implications on the management and operations of an area with a department. Job may contribute to important strategy, operation and business decisions that affect the department).

Problem Solving

(Problems are highly varied, complex and often non-recurring, require novel and creative approaches to resolution. New concepts and approaches may have to be developed).

Occasional (10%-33%)

-None

Seldom (1%-10%)

-None

Supervisory Responsibilities - None

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills And/or Abilities

Knowledge

Software
- PLC Programming and OXPA software
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Equipment Operation
- PLC troubleshooting (program editing & networking)
- Knowledge of A-B PLC platforms RSLogix 500 and newer.

Skills

Analytical
Project/Process Management
Computer/Technical
Written and Oral Communication
Clerical/Secretarial

Abilities

Ability to provide a respectful work environment for others
Ability to work well with others in a team atmosphere.

Education And/or Experience

High School diploma or GED required
*Vocational or technical training
*Associate’s degree or vocational or technical school degree preferred
5 years professional experience
Experience may substitute for some of the above education.

Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement.

Equal Opportunity Employer - Women and Minorities are encouraged to apply.

Columbia does participate in E-Verify.

Job Type: Full-time

Benefits