Field Service Technician - Chicago, IL Mobility Customer Service

Siemens AG; Chicago (IL); On-site; USD 79,000 - 92,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA

Commuter benefits

Job summary

Siemens Mobility is seeking to fill a Field Service Technician in Chicago, IL to support service and maintenance of SIEMENS CHARGER locomotives, collaborate with customers, and train their maintenance personnel.

This role requires an Associate’s degree or 2+ years of experience, ability to travel up to 10%, and strong English communication; shift includes early or late hours and weekend in 5-day week. Siemens offers health, dental, vision, and other benefits, plus development opportunities.

Qualifications

• Associate’s degree in electrical technology or 2+ years of electrical/mechanical experience in industrial/manufacturing settings.
• Experience troubleshooting electrical (AC/DC), mechanical, and pneumatic systems.
• Ability to read electrical schematics and drawings and document findings.

Responsibilities

• Provide high-quality technical advice to customer maintenance teams to improve Charger fleet reliability.
• Deliver timely troubleshooting and repair support for service requests.
• Provide ongoing system operation training for customers.
• Identify non-conformance issues and recommend improvements.
• Coordinate with customer staff, Rail Support Center, and field team on communications.
• Work with 3rd party vendors to ensure proper operation of components.

Skills

Electrical troubleshooting

Mechanical systems

Interpreting electrical schematics

English technical communication

Office software

Education

Associate’s degree in electrical technology

Tools

Microsoft Office

Job description

Field Service Technician - Chicago, IL Mobility Customer Service

491198

05-Oct-2026

Mobility

Customer Services

Profesional Junior

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility is seeking to fill a new Field Service Technician position in Chicago, IL to assist in the coordination and implementation of all phases of the service and maintenance activities of our SIEMENS CHARGER locomotives. You will also be responsible for assisting in various maintenance activities with our customers, training their maintenance personnel, and advising on the best maintenance techniques.

Setting a safe work environment and proactively supporting our customers is essential to the function. You will interact with the operational, engineering, and dispatching departments for the railroad's safe, cost-effective, and efficient operations. This position will work a first or third shift. (6am – 2pm or 10pm to 6am) Position will include a weekend day included in 5-day work week. Shift hours can change based on customer schedule and maintenance needs.

What your day-to-day will look like:

• Provide positive customer service experience by establishing a rapport with Customer management and maintenance facility personnel.
• Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the Charger fleet.
• Ensure responsiveness and support to finishing the troubleshooting and repairs assigned to service requests.
• Ensure the delivery of ongoing system operation training for the customers.
• Identify Non-conformance issues and improvement recommendations.
• Assists the local customer staff in assigned troubleshooting and repair works.
• Ensure accurate communication between the customer, our Rail Support Center, and the field team when required.
• Give feedback to the team regarding performance, quality, and efficiency issues.
• Work with 3rd party vendors, such as Cummins, to ensure proper operation of vendor components installed on the locomotive.
• Continually progress customers' maintenance practices to support the Charger locomotive as intended by the manual.

To thrive in this role, you have:

• Associate’s degree in electrical technology or other technical subject areas or a minimum of 2+ years of electrical/mechanical experience working in an industrial or manufacturing environment.
• Experience troubleshooting Electrical (both AC and DC circuits), Mechanical, and Pneumatic systems.
• Experience interpreting electrical schematics and drawings.
• Excellently demonstrated English language technical communication skills.
• Proven skills with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.
• Ability to travel 10%
• Setting you apart from others would be experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience as well as knowledge of Railroad Regulatory, FRA requirements, and guidelines.

Why you'll love working for Siemens!

• Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1.
• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
• We are front-runners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
• Solve the world's most significant problems – Be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
• Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

#LI-LS1

#LI-Onsite

You’ll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $78,690.00 - $92,348.00 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Application Deadline
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice
California residents have the right to receive additional notices about theirpersonal information. To learn more, click here .

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency
Siemens follows Pay Transparency laws.

Application Deadline
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice
California residents have the right to receive additional notices about theirpersonal information. To learn more, click here .

Chicago , Illinois , United States of America

Washington , District of Columbia , United States of America