Field Service Technician Chicago IL 3rd Shift Mobility Customer Service

Siemens Mobility; Chicago (IL); On-site; USD 74,000 - 102,000; Full time

Job summary

An established industry player is expanding its operations in Chicago and is looking for dedicated Field Service Technicians. This role involves coordinating and implementing service and maintenance activities for cutting-edge rail systems. You will provide technical support, train maintenance personnel, and ensure high-quality service delivery. With a focus on customer satisfaction and safety, you'll collaborate with various departments to enhance operational efficiency. This position offers a dynamic work environment where your expertise will directly contribute to the reliability of modern transportation solutions. Join this innovative team and help shape the future of mobility!

Benefits

Health and Wellness Benefits

Flexible Work Hours

Training and Development Opportunities

Qualifications

• Associate’s degree in electrical technology or 2+ years of relevant experience.
• Experience with troubleshooting electrical, mechanical, and pneumatic systems.

Responsibilities

• Provide high-quality technical advice to improve equipment reliability.
• Assist customers with troubleshooting and repairs, ensuring effective communication.

Skills

Troubleshooting Electrical Circuits

Mechanical Systems

Pneumatic Systems

Technical Communication Skills

Customer Service

Education

Associate's Degree in Electrical Technology

2+ Years of Electrical/Mechanical Experience

Tools

Microsoft Office Suite

Job description

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Reliability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage, and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility continues to grow in Chicago! We are seeking to fill new Field Service Technician positions to assist in the coordination and implementation of all phases of the service and maintenance activities of our SIEMENS VENTURE coaches. You will also be responsible for assisting in various maintenance activities with our customers, training their maintenance personnel, and advising on the best maintenance techniques.

Setting a safe work environment and proactively supporting our customers is critical to the function. You will interact with the operational, engineering, and dispatching departments for the railroad's safe, cost-effective, and efficient operations. Weekly shift hours can change based on customer schedule and maintenance needs, with regular overtime. These will be 3^rd shift positions.

What your day-to-day will look like:

• Provide a positive customer service experience by establishing a rapport with Customer management and maintenance facility personnel.
• Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the Charger fleet.
• Ensure responsiveness and support to finishing the troubleshooting and repairs assigned to service requests.
• Ensure the delivery of ongoing system operation training for the customers.
• Identify Non-conformance issues and improvement recommendations.
• Assist the local customer staff in assigned troubleshooting and repair works.
• Ensure accurate communication between the customer, our Rail Support Center, and the field team when required.
• Give feedback to the team regarding performance, quality, and efficiency issues.
• Work with 3rd party vendors, such as Cummins, to ensure accurate operation of vendor components installed on the locomotive.
• Continually progress customers' maintenance practices to support the Charger locomotive as intended by the manual.

To thrive in this role, you have:

• Associate’s degree in electrical technology or other technical discipline or a minimum of 2+ years of electrical/mechanical experience working in an industrial or manufacturing environment.
• Experience troubleshooting Electrical (both AC and DC circuits), Mechanical, and Pneumatic systems.
• Experience interpreting electrical schematics and drawings.
• Excellently demonstrated English language technical communication skills.
• Proficiency with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.
• Ability to travel 10%.
• Experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience as well as knowledge of Railroad Regulatory, FRA requirements, and guidelines.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The base salary range for this position in Chicago, IL is $74,900-$101,100. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.

#LI-LS1

#LI-Onsite