Field Service Technician - Charlotte, NC

GLORY; Charlotte (NC); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Health insurance

Paid Parental Leave

Annual Bonus

Company vehicle/insurance

Job summary

Glory Global Solutions, Inc. is seeking a Field Service Technician to manage customer service at client sites and independently troubleshoot high-speed cash-handling equipment.

The role includes installing, upgrading, and repairing systems, while maintaining open communication with customers throughout service events. Applicants should have electro-mechanical training, 3–5 years in technical field service, and a valid driver’s license.

Qualifications

• Experience diagnosing and repairing electro-mechanical systems.
• Strong customer service and communication skills.
• Proficiency with electrical schematics and diagrams.

Responsibilities

• Ensure overall customer satisfaction at sites.
• Diagnose system problems and perform repairs.
• Keep customers updated on maintenance progress.
• Install machines and apply hardware/software upgrades as needed.
• Adhere to safety policies and complete EH&S training.

Skills

Customer service

Communication

Troubleshooting

Electrical schematics

Autonomy

Driver’s license

Education

Electro-mechanics / Electrical engineering studies

Certificates in mechanics / electronics / automation

Tools

Microsoft Office

Job description

Description

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

Department

Service - Field Service

Location

United States/Field based

Compensation

$20.00 - $27.00 / hour

Pay Range

• $20 - $27 an hour
• Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Work Schedule

• Days: Thursday - Sunday
• Time: Thursday and Friday 2 pm - 11 pm, Saturday and Sunday 8am - 8pm

Main Responsibilities

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage).

Education Level

Required Education and Qualifications

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications

• Excellent customer service and communication skill
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
• AC/DC power distribution, and digital/analog circuitry
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
• 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
• Hold a Valid Driver’s License
• While some computer knowledge is required, this position is focused electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.

Required Skills and Competencies

• A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
• Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
• Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
• Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
• Must be able to drive to customer sites during working hours
• Occasional travel outside your assigned territory including air and overnight travel may be necessary
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision

Benefits

Glory is proud to share that our benefit package ranks in the top 25% across the country!

Benefits:

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• Paid Parental Leave
• MDLive – 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D – Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
• Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement
• Company Vehicle/Insurance – this benefit only applies to certain positions

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

An Equal Opportunity / Aff…

It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.

Third Party Agencies

Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.

Physical Demands and Work Environment Statement

The employee must regularly lift and /or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.