Field Service Technician - Charlotte, NC

Glory Global; Charlotte (NC); On-site; USD 27,552 - 37,195; Full time

Benefits offered by this job

401(k) Retirement Plan

Health insurance

Paid vacation and sick days

Annual bonus opportunity

Job summary

A leading cash handling solutions provider in Charlotte, NC is seeking a Field Service Technician to manage customer service and repair high-speed cash-handling equipment. The role includes diagnosing system issues, ensuring customer satisfaction, and performing machine installations. Ideal candidates should have studies in electro-mechanics or electrical engineering, relevant experience, and strong communication skills. Competitive hourly pay and excellent benefits package offered, including a retirement plan and health insurance.

Qualifications

• Currently enrolled in or completed professional studies in electro-mechanics or electrical engineering.
• Excellent customer service and communication skills.
• 3–5 years of technical field service repair experience preferred.

Responsibilities

• Ensure overall customer satisfaction.
• Diagnose and repair system problems.
• Complete machine installations and upgrades.

Skills

Excellent customer service

Logical troubleshooting

Communication skills

Mechanical skills

Education

Electro-mechanics or electrical engineering studies

Certificates in related fields preferred

Tools

Microsoft Office

Job description

Field Service Technician - Charlotte, NC

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high‑speed cash‑handling equipment
• Track and manage parts and tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

Pay Range

• $20 - $27 an hour
• Actual pay will be adjusted based on job‑related factors permitted by law, such as experience, training, education, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility
• A 10% shift differential will be paid for working 2nd‑shift hours

Work Schedule

• Time: Thursday and Friday 2 pm – 11 pm; Saturday and Sunday 12‑hour shifts

Main Responsibilities

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down‑system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and hardware/software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of the position

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, and provide timely reporting of any job‑site accidents for an injury or property damage.

Required Education and Qualifications

• Currently enrolled in or completed professional studies in electro‑mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields (mechanics, electronics, automation, data processing) preferred
• Excellent customer service and communication skills
• Working knowledge of personal computers, especially Microsoft Office, navigation across network sites, and email communication
• Logical trouble‑shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electrical schematics, logic diagrams, and mechanical drawings
• Knowledge of AC/DC power distribution and digital/analog circuitry
• Experience repairing high‑speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM or copier machine experience preferred
• 3–5 years of technical field service repair experience preferred (e.g., aviation, medical equipment, vending machine repair, and/or military repair)
• Hold a valid driver’s license
• While some computer knowledge is required, this position is focused on electro‑mechanical repair and is not intended for IT or help‑desk professionals

Required Skills and Competencies

• A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods of time, as well as to frequently kneel, bend, squat, sit, and twist
• Must be able to work at all customer sites as needed, including financial institutions, casinos (gaming licensing may be required after hire), truck stops, recreational parks, retail stores, etc.
• Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
• Must be available for an on‑call rotation, typically once every 3–5 weeks including evenings and weekends; 24/7 availability may be required on rare occasions
• Must be able to drive to customer sites during working hours
• Occasional travel outside the assigned territory, including air and overnight travel, may be necessary
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision

Benefits

Glory is proud to share that our benefit package ranks in the top 25% across the country!

• 401(k) Retirement Plan with Fidelity – 2.5% base contribution paid toward your retirement by Glory even if you do not participate. Glory matches 3% up to 6% of your contribution
• Health insurance – three medical plans to choose from: high, medium, and low deductible through Blue Cross Blue Shield
• MDLive – 24/7 virtual doctor plus a nurse line
• Voluntary life insurance
• Basic life insurance and AD&D – company paid
• Short‑term disability, long‑term disability, and employee assistance program – company paid
• Paid vacation – start with a prorated amount of hours in the first year depending on start date; 80 vacation hours earning first full year, increasing with years of service
• Paid sick days based on city/state requirements
• Paid holidays – 9 to 11 days based on start date
• Legal and ID theft plans
• Annual bonus opportunity
• Opportunities for internal promotions and career advancement
• Company vehicle/insurance – this benefit only applies to certain positions

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Equal Opportunity / E‑Verify Employer

It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state, or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.

Third Party Agencies

Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees or charges associated with a candidate hire except where a formal written agreement is in place between Glory and the agency to source candidates for a specific role.

Physical Demands and Work Environment Statement

The employee must regularly lift and/or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, reach with hands and arms, talk or hear. The employee is required to stand, walk, stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.