Field Service Technician- Central Region

Atlas Copco; Cincinnati (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Professional development

Medical, Dental, Vision, Life

401(k) with company match

Job summary

Atlas Copco Tools and Assembly Systems is seeking a Field Service Technician to deliver on-site technical support across the Central region from Ohio. You will install, commission, and maintain tools and assemblies, performing calibrations and troubleshooting with minimal supervision.

You will travel up to 60% locally and 40% nationally, building strong customer relationships, documenting service actions, and upholding Atlas Copco best practices while continuing to develop technical skills.

Qualifications

• 2–3 years of mechanical and electrical troubleshooting experience.
• High School Diploma or GED required.
• Ability to travel up to 60% locally and 40% nationally.
• Valid US Driver's License.
• Excellent customer service and communication skills.

Responsibilities

• Build strong relationships with customers and assist with issues.
• Perform hands-on troubleshooting, programming, and repairs.
• Create detailed reports and capture costs through administrative work.
• Reinforce the correct operation and best practices of Atlas Copco equipment.
• Coordinate travel and visit customer sites.

Skills

Troubleshooting

Customer service

Communication

Independent work

Team collaboration

IT proficiency

Education

High School Diploma or GED

Tools

MS Office

Networking

Wireless communication

Job description

Your role

Are You Our Next Field Service Technician?

Do you thrive on solving problems, tackling challenges under pressure, and delivering exceptional results? If so, we’re looking for a Field Service Technician to join our team and make a meaningful impact!

In this role, you will act as a Subject Matter Expert in the field for Atlas Copco Tools and Assembly Systems and travel to provide world class technical support onsite at our customers in your dedicated region. You will travel to customer sites to perform various tasks that could include new installations, commissioning, preventative maintenance, or calibrations on our tools and assembly systems, all while working under minimum supervision. You will also provide service coordination, cross-functional knowledge sharing, and team member support.

Here’s How You’ll Make An Impact

• Build strong relationships with your customers and assist with any issues that may arise
• Create detailed reports and capture costs through timely administrative work
• Perform hands‑on troubleshooting, programming, and repairs
• Reinforce the correct operation and “Best Practices” of Atlas Copco equipment to our customers
• Willing and able to respond and travel to emergency field repair of Atlas Copco equipment
• Coordinate your travel schedule and accommodations to visit customer sites
• Interface with customers externally within your region, as well as internally within our own company.

You will report directly to the Regional Team Leader and support customers in the Central region. Candidates will ideally reside in Ohio.

To succeed, you will need

• Ability to travel up to 60% locally and 40% nationally- this will be regionally dependent
• Ability to work flexible work schedule
• At least 2-3 years of experience with mechanical and electrical troubleshooting
• Customer service excellence and ability to communicate across all levels of an organization
• IT, MS Office products, and networking or wireless communication proficiency
• Ability to work independently, and as part of a team
• Ability to summarize technical problems and resolutions
• Have an interest and passion in furthering knowledge of industrial tooling
• A High School Diploma or GED is required
• Have a valid US Driver’s License
• Ability to lift and carry up to 60 lbs

In return, we offer

At Atlas Copco, We Know That Work Is More Than Just a Job. Here’s What We Offer To Keep You Happy, Healthy, And Inspired

• Professional Development: Opportunities for growth, training, and career advancement.
• Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
• Financial Security: 401(k) with up to 6% company match.
• Family Support: Paid Maternity & Paternity Leave.
• Wellness Perks: Gym, Education, and Health Reimbursements.
• Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call 973-397-3400. Reasonable accommodation requests will be considered on a case‑by‑case basis.

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