Field Service Technician - Casino Gaming/ATM's

Everi Holdings Inc.; Boston (MA); On-site; USD 125,000 - 150,000; Full time

Job summary

A leading company in financial technology is seeking a Field Service Technician in Boston. The ideal candidate will provide first-rate customer service and technical support for gaming products in casinos. Join a vibrant team and enjoy excellent benefits including health insurance and discretionary time off.

Benefits

Medical, Dental, Vision

401k with company match

Life insurance

Parental leave

Adoption assistance

Pet insurance

Gym reimbursement

Discretionary Time Off (DTO)

Qualifications

• High School Diploma or GED required.
• Maintain a Gaming License with assistance from Everi.
• Availability for bi-weekly on-call shifts.

Responsibilities

• Provide excellent customer service and troubleshoot issues with gaming products.
• Perform updates and repairs on-site at various casino locations.
• Collaborate with team members while working independently post-training.

Skills

Customer Service

Problem Solving

Technical Skills

Basic Excel Proficiency

Education

High School Diploma or GED

Job description

Field Service Technician - Casino Gaming/ATM's

Department: Field Service

Employment Type: Full Time

Location: Boston, Massachusetts

Reporting To: Field Services Manager

Compensation: $27.00 - $34.00 / hour

Description

Do you enjoy DIY projects? If you enjoy learning new things and growing your technical skillset, we're looking for you! Be a part of Everi's fun and encouraging team and learn from our mentors in the field! We encourage all applicants from all backgrounds to apply!

**You will primarily be servicing the Boston area. On occasion, there may be an opportunity to travel to additional locations**

What Will You Be Doing?

• Keep a smile on our customer’s faces with first-rate customer service.
• Put in, change around, fix, and/or run updates on Everi products on location at casinos.
• Check in with our customers and our devices to ensure they are running smoothly, see if there are any issues, what those issues might be, and fix problems that arise for our products. Training and other support will be provided, as needed.

Skills & Qualifications for the Job:

Requirements:

• High School Diploma or GED required.
• Maintain a Gaming License (requirements vary by location; upon hire, Everi's internal team will assist with application, payment, and renewal).
• Availability for bi-weekly on-call shifts, with the potential for overtime, weekend, evening, and holiday work as needed.
• Ambitious and motivated individual who enjoys learning and is comfortable working independently (after training), while contributing as part of a cohesive team.
• Basic proficiency in Excel for data entry and completing paperwork.

Nice-to-have's:

• Hardware/network/technical experience is a plus!

Why Us?

Step into the exciting world of Everi, where your career meets incredible perks and a vibrant culture!

Join us and enjoy an outstanding benefits package including:

• Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more!
• Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.

Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!

Elevate your career in an environment recognized as a Top Workplace, not just once but multiple times! Everi proudly bagged 10 prestigious Top Workplaces awards in 2021, 2022, and 2023, including national and regional accolades. Be part of a company that's dedicated to fostering a solid culture and receiving resounding positive feedback from its employees. Join us at Everi, where your growth and well-being matter just as much as your professional journey.

The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $ 27- $34/per hour and is overtime eligible.

Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

** For All External Staffing Agencies **

Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.

#LI-