Field Service Technician — Car Wash Systems (Travel 25%)

Sonny's Enterprises LLC; Cincinnati (OH); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Employer-paid medical plan

Short-Term Disability (STD)

Voluntary benefits and 401(k) matching

Job summary

Sonny's Enterprises LLC is seeking a Service Technician to service car wash systems across the United States. This hourly role requires independence, strong troubleshooting, and excellent customer interaction.

The ideal candidate has 3–5 years of hands-on field service experience, a clean driving record, and willingness to travel up to 25%. We offer a comprehensive benefits package and growth opportunities within a leading industry player.

Qualifications

• High School Diploma/GED required; technical training preferred.
• 3-5 years of hands-on field service experience.
• Experience in Electrical, Automotive, HVAC, or Welding is a plus.
• Up to 25% travel required.
• Valid driver’s license and clean driving record.

Responsibilities

• Perform maintenance and repair of car wash systems at customer sites, ensuring all work meets company and industry standards.
• Troubleshoot and resolve technical issues efficiently, providing on-site and remote support as needed.
• Interact with customers reflecting courtesy, integrity, and good workmanship.
• Serve existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems.
• Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Complete and submit accurate and timely documentation, including Field Service Reports, Service Tickets, expense reports, mileage logs, and records of service actions, in accordance with company guidelines.
• Safeguard company and customer information and valuable equipment.
• Comply with pertinent safety codes and regulations, including OSHA standards.
• Follow all safety protocols and wear appropriate personal protective equipment (PPE) as required by job duties and company policies.
• Promptly report any work-related accidents or injuries within 24 hours to designated personnel.
• Maintain customer confidence by keeping service information confidential.
• Clean and inspect company-provided service vehicles weekly.
• Assist in the training of new Service Technicians.
• Contribute to team objectives by supporting colleagues and participating in company initiatives as needed.
• Maintain the highest level of skills for service of specified systems.
• Provide status updates on service work performed on-site per sales ticket.
• Train customer personnel on equipment use.
• Understand that there may be other duties to perform as needed that are not itemized in this job description.

Skills

Field service

Travel readiness

Tool handling

Education

High School Diploma/GED

Tools

Power tools

Electrical diagnosis

Job description

Sonny's Enterprises LLC is seeking a Service Technician to service car wash systems across the United States. This hourly role requires independence, strong troubleshooting, and excellent customer interaction.

The ideal candidate has 3–5 years of hands-on field service experience, a clean driving record, and willingness to travel up to 25%. We offer a comprehensive benefits package and growth opportunities within a leading industry player.