Field Service Technician -Canada

OpenKrill; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

401k with company contribution

Medical, Dental, & Vision

Life Insurance

Job summary

Alliance North America (ANA) is seeking a Field Service Technician for a remote/on-the-road role serving the Greater Toronto area. The position requires up to 80% travel across North America, including the USA, with installation, training, and service for AIRMAN power generators, air compressors, and related systems.

A strong focus on safety, customer service, and hands-on diagnostics is essential. Proficiency in English is required; French is a plus.

Qualifications

• 2+ years of hands-on field service, equipment maintenance, or related technical role.
• Trade school certification or technical training with engines, mechanical systems, or industrial equipment, or a bachelor’s degree in mechanical engineering or related field.
• Working knowledge of mechanical and basic electrical systems, including troubleshooting and diagnostics.
• Comfortable interacting with customers and providing training.

Responsibilities

• Perform duties safely per company policies and procedures.
• Safely operate service vehicles and maintain ANA culture.
• Provide installation and training services for core customers.
• Troubleshoot problems and resolve in a timely manner.
• Communicate information using work computer and phone.
• Provide superior customer service and maintain professional appearance.
• Update knowledge through study of ANA products.

Skills

Field service experience

Customer interaction

Diagnostics troubleshooting

MS Office

Education

Trade/Technical training or Bachelors in mechanical engineering

Tools

Diagnostic equipment

Job description

About ANA:

Join a recognized industry leader - Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based entirely on feedback from our own employees about our culture, values, and workplace experience.

Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA's patented EBOSS® Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.

ANA is headquartered in Henderson, Nevada, with locations in Cypress, California, and Spartanburg, South Carolina. ANA is growing and scaling, and we are seeking a Field Service Technician in a remote/on-the-road position in our Greater Toronto, Canada, area.

Role & Responsibilities:

• Performs all duties in a safe and effective manner according to the company’s policies and procedures.
• Maintains the ANA culture
• Safely operates ANA service vehicles
• Provides installation and training services for our core customer base
• Troubleshoots problems and resolves in a timely manner.
• Communicates information and documents with work computer and phone.
• Provides superior customer service.
• Maintains professional personal appearance.
• Updates professional knowledge through constant study of ANA products
• Helps provide a positive team spirit daily.
• Travels up to 80% throughout North America/Canada
• Other duties as assigned

Qualifications:

• 2+ years of hands-on experience in field service, equipment maintenance, or a related technical role.
• Trade school certification or technical training with a focus on engines, mechanical systems, or industrial equipment, or a bachelor’s degree in mechanical engineering, industrial technology, or a related field, preferred
• Working knowledge of mechanical + basic electrical systems, including basic troubleshooting and diagnostics.
• Comfortable interacting with customers and providing training
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for reporting and documentation.
• Ability to read and interpret technical manuals, schematics, and service documentation.
• Strong problem-solving skills with the ability to perform equipment diagnostics and repairs in the field.

Travel Requirements:

• Up to 80% domestic and international travel based on business needs

Language Requirements:

• Must be proficient in English
• French is an asset but not required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times
• Must be able to access and navigate each department at the organization’s facilities

ANA’s Core Values:

• Root Cause Problem Solving
• Be Creative with Solutions
• Build open and honest relationships
• Build a positive team and family spirit
• Be inclusive
• Look for better ways
• Be humble
• Urgency

Benefits & Perks:

• Competitive pay
• 401k with company contribution
• Medical, Dental, & Vision
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Employee Assistance Program
• Employee Appreciation Programs

You must be based in Canada, and it is preferred that you live in the Greater Toronto Area. You must have a valid Driver’s license and passport and be able to travel to the USA as needed for Training and Meetings. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.

ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.