Field Service Technician -Canada

ANA, Inc; Henderson (NV); Remote; USD 76,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

401k with company contribution

Medical, Dental, & Vision

Life Insurance

Voluntary Insurance Options

Job summary

ANA, Inc. in North America is seeking a Field Service Technician for a remote/on-the-road position. You will repair and train customers on generators, air compressors, and related equipment, visiting sites across North America with an 80% travel expectation.

The role reports to the National Service Manager and requires 2+ years in field service, plus technical training. Customer interaction and problem-solving are essential.

Qualifications

• 2+ years hands-on field service or related technical role.
• Trade school or technical training in engines/mechanical systems preferred.
• Basic knowledge of electrical systems.
• Proficient in MS Office for reporting.
• Ability to read manuals, schematics, and service documentation.
• Strong problem-solving for on-site diagnostics and repairs.

Responsibilities

• Perform field service repairs and training for customers.
• Safely operate ANA service vehicles and provide installation.
• Travel up to 80% across North America.
• Collaborate with engineering for product improvements.
• Maintain professional customer relations and documentation.
• Provide timely issue resolution and keep training materials current.

Skills

Field service experience

Mechanical knowledge

Electrical basics

Customer training

Diagnostics & repair

Communication

Education

Trade school certification

Bachelor's degree in mechanical engineering

Tools

MS Office

Schematic diagrams

Tech reporting tools

Job description

About ANA

Join a recognized industry leader - Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based entirely on feedback from our own employees about our culture, values, and workplace experience.

Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.

ANA is headquartered in Henderson, Nevada, with locations in Cypress, California, and Spartanburg, South Carolina. ANA is growing and scaling, and we are seeking a Field Service Technician in a remote/on-the-road position in our Greater Toronto, Canada, area.

The Field Service Technician provides technical expertise as part of the ANA Support Team for the repair and training to our line of generators, air compressors, and associated equipment. An ANA Field Service Technician should be creative with solutions that make sense for the betterment of the company and its customers. The Field Service Technician aids in the development and education of our core customers. With regular customer visits and building open and honest relationships, adding additional support to our quality line of equipment and commitment to customers. Further, the Field Service Technician collaborates with our engineering and manufacturing teams on product improvements, new product development, as well as after purchase additions to the equipment.

The position is a remote/on the road position, and the work schedule is weekdays from 8:00 AM-5:00 PM. This role reports to the National Service Manager.

Role & Responsibilities

• Performs all duties in a safe and effective manner according to the company’s policies and procedures.
• Maintains the ANA culture
• Safely operates ANA service vehicles
• Provides installation and training services for our core customer base
• Troubleshoot problems and resolve in a timely manner.
• Communicates information and documents with work computer and phone.
• Provides superior customer service.
• Maintains professional personal appearance.
• Updates professional knowledge through constant study of ANA products
• Helps provide a positive team spirit daily.
• Travels up to 80% throughout North America/Canada
• Other duties as assigned

Qualifications

• 2+ years of hands‑on experience in field service, equipment maintenance, or a related technical role.
• Trade school certification or technical training with a focus on engines, mechanical systems, or industrial equipment, or a bachelor’s degree in mechanical engineering, industrial technology, or a related field, preferred
• Working knowledge of mechanical + basic electrical systems, including basic troubleshooting and diagnostics.
• Comfortable interacting with customers and providing training
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for reporting and documentation.
• Ability to read and interpret technical manuals, schematics, and service documentation.
• Strong problem-solving skills with the ability to perform equipment diagnostics and repairs in the field.

Travel Requirements

• Up to 80% domestic and international travel based on business needs

Language Requirements

• Must be proficient in English
• French is an asset but not required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

ANA’s Core Values

• Root Cause Problem Solving
• Be Creative with Solutions
• Build open and honest relationships
• Build a positive team and family spirit
• Be inclusive
• Look for better ways
• Be humble
• Urgency

Benefits & Perks

• Competitive pay
• 401k with company contribution
• Medical, Dental, & Vision
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Employee Assistance Program
• Employee Appreciation Programs

$76,000 - $85,000 a year

The salary range for this role is $76,000 – 85,000 per year , which serves as a guide for pay decisions. Final compensation will be determined by a number of factors, such as the candidate's qualifications, experience, and skills, as well as pay equity considerations.

You must be based in Canada, and it is preferred that you live in the Greater Toronto Area . You must have a valid Driver’s license and passport and be able to travel to the USA as needed for Training and Meetings. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.

ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.