Field Service Technician / Cabinet Installer

Cabinet IQ of Charlotte; Winston-Salem (NC); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is looking for a skilled Field Services Technician to join their dynamic team. This role involves installing, maintaining, and repairing high-quality cabinet products while ensuring exceptional customer satisfaction. The ideal candidate will possess strong problem-solving skills, attention to detail, and a commitment to delivering a 5-star service experience. With a focus on collaboration and continuous skill development, this position offers a unique opportunity to grow within a supportive environment. If you are passionate about the cabinet industry and thrive in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

• Proven experience in cabinetry or construction as a technician or installer.
• Strong communication skills and a focus on customer service.

Responsibilities

• Install and repair cabinets at customer locations, ensuring quality standards.
• Troubleshoot cabinet functionality and maintain accurate service records.

Skills

Problem-solving abilities

Attention to detail

Customer service

Time management

Cabinet installation techniques

Education

High school diploma/GED

Associates-level degree or certifications

Tools

Cabinet installation tools

Job description

We are seeking a talented and experienced Cabinet Sales and Design professional to join our team at Cabinet IQ. As a leader in the industry, we are dedicated to providing a 5-star client experience in design and sales through client education, accurate measure/design, and follow-through. If you are passionate about the cabinet industry and thrive in a fast-paced environment, we want to hear from you!

Job Title: Field Services Technician

Company: Cabinet IQ

Location: Winston Salem NC MSA

Job Overview:

Cabinet IQ is seeking a skilled and detail-oriented Field Services Technician to join our team. In this role, you will be responsible for the installation, maintenance, and repair of our cabinet products at customer locations, ensuring high-quality service and customer satisfaction. This role includes completing field measurements prior to cabinet orders, coordinating and monitoring field cabinet installations, performing minor troubleshooting, completing quality walks after installation with clients, and addressing any lingering punch list items to ensure a 5-star service experience.

Key Responsibilities:

• Perform cabinet installations and repairs at customer sites, ensuring adherence to quality standards and specifications.
• Collaborate with customers to understand their needs and provide expert guidance on cabinet solutions.
• Troubleshoot and resolve issues related to cabinet functionality and aesthetics in a timely manner.
• Maintain accurate records of completed installations and service requests, including customer feedback.
• Follow safety guidelines and best practices to ensure a safe working environment for yourself and customers.
• Communicate effectively with the Field Services Manager and other team members regarding project status and customer needs.
• Continuously develop your skills and product knowledge to stay current with industry trends and company offerings.
• Build and maintain key relationships with customers.
• Deliver and install parts as a follow-up to initial installation.
• Ensure scheduled tasks are completed on time as detailed in the proprietary tech platform.
• Other duties as may be assigned at management's discretion.

Qualifications:

• Proven experience in a technician or installer role, preferably in cabinetry, construction, or a related field.
• Strong understanding of cabinet installation techniques and best practices.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills, with a focus on customer service.
• Ability to work independently and manage time effectively.
• Valid driver's license and clean driving record.

Desired Skills:

• Knowledge of tools and equipment required for cabinet installation and repair.
• Ability to read and interpret blueprints, technical drawings, and specifications.
• Familiarity with safety regulations and compliance standards.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Cabinet experience/knowledge, minimum one year.
• Previous related employment experience in the home building products/construction industry.
• High school diploma/GED equivalent is minimally required.
• Associates-level degree and/or related professional certifications are preferred.

If you are a dedicated technician with a passion for delivering exceptional service, we would love to hear from you!

To Apply:

Please submit your resume and a cover letter outlining your relevant experience.

About Us:

Cabinet IQ has been a trusted provider of high-quality cabinets for over 7 years. Our commitment to excellence and customer satisfaction sets us apart in the industry. We offer a collaborative and supportive work environment where employees are valued and have the opportunity to grow and succeed. This opportunity plays an integral role in the launch of Cabinet IQ in Charlotte, North Carolina. Join us now and set your course!