Field Service Technician - Bonita Springs

Kinetico SWFL; Florida; Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Kinetico SWFL in Bonita Springs, FL is seeking a Field Service Technician I to learn and perform installation, service and repair of residential water treatment systems. You will work on-site in a fast-paced environment, following established procedures and developing technical expertise under supervision.

Responsibilities include delivering salt and filters, maintaining a clean workspace, documenting field reports, and pursuing upsell opportunities while delivering excellent customer service.

Formación

• Mechanical aptitude and problem solving ability.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment with initiative.

Responsabilidades

• Learn installation, service, repair, and selling processes for residential customers.
• Deliver salt, filters, and other water treatment products.
• Maintain a clean and organized workspace and vehicle; restock inventory as needed.
• Finalize and submit field visit reports to the service department in a timely manner.
• Identify upsell opportunities and communicate effectively with customers.

Conocimientos

Mechanical aptitude

Problem solving

Customer service

Verbal communication

Self-motivated

Educación

High School Diploma or equivalent

Herramientas

Word

Excel

Descripción del empleo

Field Service Technician - Bonita SpringsThis Website Uses Cookies### Field Service Technician - Bonita SpringsApply: On-Site: Bonita Springs, FL: Full time: Posted 27 Days Ago: JR1123## **Love what you do at Kinetico**Kinetico believes in treating its employees with respect. They play a vital role in enabling our innovation, growth and success. We strive to provide them with opportunities to grow in a motivating environment. To view positions currently available at Kinetico, click the button below.# **Job Description:****Purpose:** The Field Service Technician I is responsible for learning the installation, service, repair, and selling processes for Kinetico’s residential customers.**Key Areas of Responsibilities:*** Learning residential applications and capabilities.* Follows established procedures to evaluate equipment function and perform appropriate maintenance activity.* Observes and acts upon opportunities for further sales.* Delivers salt, filters, and other water treatment products.* Maintains a clean and organized workspace.* Monitors and restocks product inventory.* Finalizes report on completion of field visit and submits to service department in a timely manner.* Maintains a clean and safe work environment, including company vehicle, company tools.**Key Performance Indicators:*** Reduces number of customer call-backs.* Meetings upselling sales goals.* Follows procedures and accurately documents results.* Produces high quality of work and customer service.**Physical Requirements*** Frequent standing, walking, bending, and reaching.* Frequent lifting of up-to 50 pounds and maneuvering up-to 100 pounds with a dolly.* Occasional lifting up-to 125 pounds.* Ability to use hand tools and work with small parts.**Job Knowledge, Skills, and Experience**:* High School Diploma or equivalent required.* Valid drivers’ license and a clean driving record.* Ability to work in a fast-paced environment and show initiative.* Strong work ethic, self-motivated, action and goal oriented.* Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential.* Plumbing experience and skills, preferred.* Proven “customer-centric” focus and approach with the ability to establish and change priorities as required.* Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.* Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.* Proficient customer relations skills, and comfortable talking to customers about product and payment options.* Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.* Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.**Organizational Context:**The Field Service Technician I reports to the Field Service Supervisor and interacts with all levels of employees in addition to customers, and outside supply and service vendors.**Our Commitment and Difference:**Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization. Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry.Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act\\*), or any other legally protected status, with respect to employment opportunities. **E-Verify:**We verify the identity and employment authorization of individuals hired for employment in the United States.