Field Service Technician (B)

hitachi; Earth City (MO); Hybrid; USD 70,000 - 110,000; Full time

Job summary

HITACHI ENERGY USA INC. is seeking a service-oriented professional for Transformer Service in the US.

The role involves providing technical support, delivering on-site or remote service, and coordinating resources for maintenance, repairs, extensions, upgrades, and retrofits. The candidate should have an Associate’s degree with 2 years of experience or a HS diploma with 5 years of related technical training, be authorized to work in the US, and be willing to travel up to 85% for field

Qualifications

• Associate’s degree and 2 years of experience or High School Diploma with 5 years’ experience, plus technical/vocational or apprenticeship training.
• Candidate must have work authorization to work for Hitachi Energy in the United States.
• Travel domestically is an essential part of this position (up to 85%).

Responsibilities

• Delivering outstanding and professional service, remotely or on-site, in key transformer service categories.
• Exceeding customer expectations by understanding and anticipating needs.
• Coordinating logistics of resources and spare parts for all site Service jobs.
• Read and work from applicable electrical and mechanical drawings and manuals.
• Perform tasks requiring use of mechanical hand tools.
• Identify and develop potential sales and business opportunities across Hitachi Energy.

Skills

Customer service

Electrical knowledge

Mechanical knowledge

Education

Associate’s degree with 2 years experience or HS diploma with 5 years experience

Job description

Location: (HE)Remote_Earth City

Job ID: R0039833

Date Posted: 2024-06-06

Company Name: HITACHI ENERGY USA INC

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: Yes

Job Description:

General Information: From rapid response and performance improvement to operational efficiency and life-cycle management, Service is one of our fastest-growing areas.

You will be the provider of technical support for Transformer Service, part of the US Transformer HUB. Reporting to the Regional Field Operation Manager, your hands-on experience and knowledge of customer needs will help you not only to build strong customer relationships, but also to identify new business opportunities.

Your Responsibilities:

• Delivering outstanding and professional service, remotely or on-site, in key categories, e.g. installation and commissioning, maintenance, repairs, advanced services, extensions, upgrades and retrofits, end-of-life services and replacements.
• Exceeding customer expectations by understanding and anticipating current and potential needs.
• Coordinating logistics of resources and spare parts for all site Service jobs.
• Perform tasks requiring the ability to read and work from applicable electrical and mechanical drawings, and/or instruction and technical manuals.
• Perform applicable internal work such as bushing connections, lead clearance, tapping, crimping, taping, contoured joints, etc.
• Identifying and developing potential sales and business opportunities based on knowledge of customers and collaboration across Hitachi Energy.
• Suggesting product and process improvements within the business to enhance operations and customer service.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Repair, re-gasket, assemble and disassemble equipment as directed. With direction, perform activities requiring use of all applicable mechanical hand tools.
• With Direction Operate and maintain Vacuum Oil Processors (VOP’s) and oil handling equipment. Complete vacuum oil processing logs
• Have a strong understanding of the theory of operation and construction of transformers, current transformers, bushings, etc.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Associate’s degree and 2 years of experience or High School Diploma with 5 years’ experience, as well as technical/vocational, or apprenticeship training.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Ability to travel domestically is an essential part of this position.
• Travel up to 85%

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [e-mail]. Resumes and applications will not be accepted in this manner.