Field Service Technician/Assembler

Pace Packaging LLC; Fairfield (NJ); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical/dental coverage

Life insurance

Generous paid time off

Retirement plan with company match

Job summary

Pace Packaging LLC seeks a Field Service Technician/Assembler to support customers by installing, starting up, and repairing Pace automated machinery at customer sites. Electrical and mechanical installations, factory acceptance tests, and on-site servicing are required.

The role requires a strong mechanical and electrical background, knowledge of Allen-Bradley PLCs, and willingness to travel 75%+ domestically and internationally. Opportunity for growth and hands-on problem solving.

Qualifications

• Strong mechanical and electrical background with start-up/repair experience.
• Basic knowledge of Allen Bradley PLCs.
• Ability to read engineering drawings and wiring schematics.
• Excellent communication and customer service focus.

Responsibilities

• Install Pace machinery at customer locations (electrical and mechanical).
• Perform in-factory startup and commissioning of Pace machinery at customer sites.
• Perform in-factory repair/servicing at customer locations; troubleshoot issues.
• Generate detailed service reports and document activities.
• Engage with customers for aftermarket sales opportunities like upgrades.
• Set up and test variable frequency drives and servo controllers.
• Build, test, and validate equipment at the manufacturing facility.
• Provide shop support as an assembler when not on field assignments.

Skills

Mechanical background

Electrical background

Troubleshooting

Education

High School Diploma

Associate's degree in technical field

Tools

Allen-Bradley PLCs

Job description

ProMach and shine.

Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Pace Packaging is seeking a talented Field Service Technician/Assembler to contribute to the success of the organization through technical field support to continue our strong customer loyalty and recognition as a leader in customer service. The successful candidate will demonstrate excellent technical installation, start-up and troubleshooting skills.

Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery.
Perform in‑factory startup\commissioning of Pace machinery at customer location.
Perform in‑factory repair/servicing of Pace machinery at customer location. Services include troubleshooting machinery inefficiencies and making required adjustments, performing audits, installing upgrades, and follow‑up operator training.
Generate detailed service reports.
Engage with customers in pursuit of aftermarket sales opportunities including machine upgrades or retrofits, additional service opportunities, and recommendations on stocked spare parts.
Set up and testing of variable frequency drives, and servo controllers.
Build, set up, perform factory acceptance testing on new equipment at the manufacturing facility.
Provide support in the shop as an Assembler during periods when field assignments are not scheduled. Work flexibly between field and shop operations, assisting with assembly tasks in the shop when not performing field duties.

High School Diploma, associate's degree in related technical field (mechanical and electrical) preferred.
Strong mechanical and electrical background with custom machine start‑up/repair/maintenance experience preferred.
Basic knowledge of Allen Bradley Programmable Logic Controllers.
Ability to read & understand engineering designs, including wiring schematics.
Proficient in Microsoft Office software for technical reports and training requirements.
Good communication and interpersonal skills and a strong customer service focus to work toward getting a customer up and running as soon as possible.
Good problem‑solving skills and independent judgment.
Ability to conduct a high‑level training program with customer personnel on equipment.
Ability to work independently, maintain a positive attitude and work well with all levels of management and operators.
Willingness to travel more than 75% of the time, both domestic and internationally. Non-travel time will be spent working in the plant.

Qualifications:

• Preferred Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help
• Experience: Preferred 3 years: Equipment Manufacturing 3 years: Machine Repair

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast‑paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Base Salary Range: $30.00/hr - $40.00/hr.