Field Service Technician Apprentice - Commercial Security Systems

Tech Systems Inc. (TSi); Cleveland (OH); On-site; USD 28,000 - 41,000; Full time

Job summary

Tech Systems Inc. (TSi) invites applications for a Field Service Technician Apprentice.

This entry level role trains with an experienced technician to learn installation and maintenance standards for electronic security systems at client sites. You will shadow technicians, assist with service calls and installations, follow TSI policies, communicate status with the Customer Service team, and work in accordance with OSHA safety guidelines.

Qualifications

• High school diploma or equivalent.
• Some electronics or low voltage background preferred.
• Experience with installing card access and CCTV is a plus.
• Good computer skills with Microsoft products.
• Valid driver’s license and clean driving record.

Responsibilities

• Respond to installation projects and service calls within assigned area to install or restore full functionality.
• Shadow an experienced technician and learn installation/maintenance standards for electronic security systems.
• Follow policies and procedures to ensure tasks are handled per Tech Systems’ guidelines.
• Communicate status, progress, and resolutions to Customer Service.
• Work under OSHA safety guidelines and adhere to the Safety Manual.
• Assist with other technical support duties as needed.

Skills

Customer service

Time management

Communication

Problem solving

Detail oriented

Organizational skills

Multitasking

Safety compliance

Independent work

Interpersonal skills

Education

High School Diploma

Tools

MS Word

MS Excel

Outlook

Smartsheet

IT skills

IP systems

Job description

General Description

The Field Service Technician Apprentice is an entry level position where the Apprentice will train alongside an experienced technician to learn the installation and maintenance standards for electronic security systems.

Position Responsibilities And Expectations

The Apprentice will shadow an experienced technician and learn the following:

• Responding to installation projects and service calls within his/her assigned area with objective of installing and/or restoring the system to full functionality.
• Following processes and procedures to ensure that all assigned tasks are handled in accordance with Tech Systems’ policies and procedures.
• Communicating with Customer Service Representative regarding status, progress, and resolution of all assigned tasks.
• Operating under OSHA Safety Guidelines with an understanding of and adherence to TSI Safety Manual and Policy.
• Assisting with other technical support issues and duties, as needed.

SAFETY SENSITIVE POSITION

This position has been designated as a safety-sensitive position under Company policy. Employees in this role perform duties where impaired performance could result in a significant risk of harm to themselves, coworkers, clients, or the public. This position is subject to the Company's Drug-Free Workplace Policy, including drug and alcohol testing, as permitted by applicable law.

Minimum Qualifications

• EDUCATION
• High School Diploma or equivalent.
• EXPERIENCE
• Some electronics or low voltage background or education a plus.
• Installation experience of card access and CCTV a plus but not required.
• KNOWLEDGE, SKILLS, & COMPETENCY
• Basic computer skills, including, but not limited to, working knowledge of Microsoft based products (such as MS Word, Excel, and Outlook), Smartsheet and IT skillset with understanding of best practices when it comes to IP systems.
• Must have a good working knowledge of hand and power tools.
• Excellent customer service skills, including a sense of urgency when attending to customer needs.
• Strong ability to manage multiple projects at the same time.
• Strong critical thinking and problem resolution skills.
• Must be detail-oriented and have excellent organizational skills.
• Ability to work accurately, efficiently, and independently.
• Observance of all safety regulations, rules, and ability to work in a safe and cautious manner.
• Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
• Strong time management skills, including ability to meet deadlines.
• Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers and ability to work with and build teams of employees.
• Demonstrates a commitment to safe work practices by complying with all Company safety policies and procedures and performing work in a manner that protects employees, customers, and the public.
• DRIVER’S LICENSE
• Must have a valid driver’s license.
• Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Job duties are performed at client sites. The job does require regular physical activity, including, but not limited to, walking, standing, sitting, climbing, stooping, lifting objects weighing up to 50 pounds, occasionally lifting objects weighing more than 50 pounds, and using hands to manipulate, install, or disassemble objects. Job duties may involve exposure to some hazards, such as electricity, electrical wiring, and other similar conditions. The job requires driving and other travel.

PAY TRANSPARENCY

$20 - $30 per hour