Field Service Technician (Appliance Repair) - Louisville, KY

LG Electronics USA; Indianapolis (IN); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

No-cost premiums

401(k) matching

Paid time off

Mental health resources

Job summary

LG Electronics USA is seeking a Field Service Technician (DMST) to join our Customer Service team in the Louisville, KY metro area. You will travel to customer sites to diagnose and repair LG appliances, TVs and A/C units, while ensuring top product performance and high customer satisfaction.

The role requires hands-on troubleshooting, use of diagnostic tools, and accurate documentation of service activities.

Qualifications

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools and diagnostic test equipment.
• Ability to properly troubleshoot, diagnose, repair and document product/system issues.
• Valid driver’s license in good standing.
• Ability to obtain appropriate EPA certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers’ locations to perform maintenance and repair of LG equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre‑screen next day service calls by obtaining necessary information to help diagnose a problem prior to arriving at the customer’s home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Troubleshooting

Repair experience

EPA certification

Driver's license

Tools

Diagnostic tools

Hand tools

Job description

What we can offer

A crafted employee experience designed to foster professional growth, focus on health & wellbeing and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you are encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill & merit based opportunities across the board.

The Opportunity

We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in the Louisville, KY metro area. All candidates must be able to work coverage in Louisville, Jeffersonville, Shively, Jeffersontown and surrounding metro areas.

In this role you will deliver an exceptional customer experience while servicing our products in the home. Our technician team diagnoses and repairs all major appliances, TVs and A/C units, manages inventory and performs a number of administrative tasks on a daily basis. Technicians represent the company with the professionalism our customers expect.

• Travel offsite to customers’ locations to perform maintenance and repair of LG equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre‑screen next day service calls by obtaining necessary information to help diagnose a problem prior to arriving at the customer’s home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Qualifications and Requirements

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools and diagnostic test equipment.
• Ability to properly troubleshoot, diagnose, repair and document product/system issues.
• Valid driver’s license in good standing.
• Ability to obtain appropriate EPA certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Recruiting Range

$24.25 - $28.25 USD

Benefits Offered Full‑Time Employees

• No‑cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short‑Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973‑477‑7090 or [e-mail]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.