Field Service Technician (Appliance Repair) - Louisville, KY

LG Electronics North America; Bloomington (IN); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

No-cost health premiums for you and/or

401(k) matching

Generous PTO

Performance incentives

Mental health resources

Parental leave

Group life & disability insurance

Job summary

LG Electronics North America is seeking a Field Service Technician (DMST) to service LG appliances in customers' homes. You will travel to customer sites in the Louisville, KY area, perform repairs, and ensure high-quality workmanship.

The role emphasizes safety, accurate documentation, and meeting metrics such as customer satisfaction and first-time fix. The position offers full-time employment with comprehensive benefits.

Qualifications

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools and diagnostic test equipment.
• Ability to obtain appropriate EPA certification.
• Meet physical requirements generally associated with field service repair, such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG equipment.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess extent, document findings, and decide on repair or replacement of parts.
• Immediately and accurately process paperwork and perform data entry upon job completion.
• Pre‑screen next‑day service calls, obtaining necessary information to help diagnose problems prior to arrival at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical repair

Electronics & appliances

Troubleshooting

Diagnostic tools

Driver's license

Tools

Electronic test equipment

Multimeter

OEM service tools

Job description

Field Service Technician (DMST)

Location: Louisville, KY metro area.

Job Overview

Field Service Technician (DMST) will provide exceptional customer experience while servicing LG products in the home.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG equipment.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess extent, document findings, and decide on repair or replacement of parts.
• Immediately and accurately process paperwork and perform data entry upon job completion.
• Pre‑screen next‑day service calls, obtaining necessary information to help diagnose problems prior to arrival at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Qualifications and Requirements

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools and diagnostic test equipment.
• Ability to properly troubleshoot, diagnose, repair, and document product/system issues.
• Valid driver's license in good standing.
• Ability to obtain appropriate EPA certification.
• Meet physical requirements generally associated with field service repair, such as continuous bending and lifting up to 50 pounds.

Recruiting Range

$24.25—$28.25 USD

Benefits for Full‑Time Employees

• No‑cost employee premiums for you and eligible dependents for medical, dental, vision, and prescription benefits.
• Auto enrollment with immediate vesting of company matching contributions in a 401(k) Retirement Savings Plan.
• Generous paid time off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance‑based short‑term incentives (varies by role).
• Access to confidential mental health resources and personal fitness goal incentives.
• Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group rate life and disability insurance.

Benefits for Temporary/Contractors

• Eligible for relevant benefit programs offered through partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at 973-477-7090 or [e-mail]. This email and phone number will only reply to accommodation requests and are not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, salary range listed may not reflect all geographic differentials applied.