Field Service Technician - AMLD Survey Operations

ABB Inc; Tennessee; Hybrid; USD 60,000 - 90,000; Full time

Job summary

ABB Inc. is seeking a Field Service professional to operate sensor-equipped vehicles and perform emissions surveys across multiple regions. You will support gas utilities, diagnose equipment issues, and deliver precise field reports while traveling up to 75% from a home base in the US.

The role requires strong customer service, technical aptitude, and collaboration with cross-functional teams to ensure timely, high-quality service delivery.

Qualifications

• High School Diploma or GED required.
• 1+ year field experience in customer-facing technical support.
• Willing to travel up to 75% with passport and driver's license.
• Experience in the natural gas utility industry desirable.

Responsibilities

• Operate vehicles with sensors to identify and locate emissions.
• Conduct on-foot surveys, log results, and grade findings.
• Provide coverage across four service regions to balance workload.
• Work with gas utility customers to resolve issues and communicate timelines.
• Provide technical support and data analysis to identify trends.
• Perform field service tasks including installations and maintenance.
• Record findings and prepare detailed technical reports and timesheets.
• Complete reports and documentation in a timely, thorough manner.

Skills

Customer service

Technical support

Travel willingness

Communication

Team collaboration

Computer proficiency

Education

High School Diploma or GED

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Field Service Team Leader

In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.

The work model for the role is: Hybrid with up to 75% Travel Required and a home location in MO, TX, OK, TN or AL. #LI-Hybrid

Your role and responsibilities:

• Operate company vehicles equipped with methane/ethane sensors and specialized equipment to identify and locate potential natural gas emissions across assigned survey areas.
• Use detection data to conduct on-foot surveys, detect emissions, grade findings, and log results with precision and thoroughness.
• Provide flexible coverage and support across all four service regions (Kansas City MO, St. Louis MO, Birmingham AL, and Gulf Coast AL) to balance workload, cover vacations, and meet contracted survey commitments.
• Work directly with gas utility customers to identify and solve operational issues. Deliver exceptional customer service and communication regarding service timelines and expectations.
• Provide expert technical support in diagnosing and troubleshooting equipment issues. Conduct data analysis to identify trends and provide actionable insights.
• Perform hands‑on field service tasks, including installations, repairs, preventative maintenance, and unplanned maintenance of ABB equipment.
• Record findings, create detailed technical reports, and maintain comprehensive documentation of all field activities and customer interactions.
• Complete field service reports, timesheets, expense reports, and other required documentation in a timely and thorough manner.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• High School Diploma/GED is required
• 1+ Years of field experience in a customer facing technical support role is required
• Ability and willingness to travel up to 75% as required.
• Ability and willingness to possess and maintainvalid passport and driver's license.
• Prior experience in the natural gas utility industry, with a focus on sustainability initiatives, technological innovations, and regulatory compliance, is highly desirable.
• Proven ability to cultivate strong customer relationships and adeptly convey technical information to non-technical audiences.
• Demonstrated and capacity to collaborate effectively across cross‑functional teams, including Research & Development, Product Management, Sales, and Business Development. Have good interpersonal skills, with an aptitude for teamwork.
• Proficiency in using computers and relevant software is required; Must pass an evaluation to become Operator Qualified. The successful candidate will be trained and given opportunities to pass these tasks and become operator qualified.

• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affi…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affi… contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.