Field Service Technician- Amazon OOH9- West Jefferson, OH

PLUG POWER INC; Kentucky; On-site; USD 33,751 - 39,261; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with 5% company match

Bonus eligibility

Paid time off

Lifestyle Reimbursement Program

Education Assistance

Global access to mental health support

Job summary

PLUG POWER INC is seeking a Field Service Technician in Kentucky to support fuel cell products in electric lift trucks. Responsibilities include performing preventative maintenance, troubleshooting, and servicing fuel cells at various customer locations.

The ideal candidate must have a high school diploma with technical electrical coursework and at least three years of relevant experience, as well as excellent communication and interpersonal skills. Benefits include health insurance, a 401(k) plan, and competitive pay rates.

Qualifications

• 3+ years of direct experience in mechanical and electrical troubleshooting.
• Must possess a valid driver license with a clean driving record.
• Ability to lift 50 pounds regularly.

Responsibilities

• Perform maintenance and service of fuel cells at customer sites.
• Troubleshoot and perform diagnostics to maintain fleet.
• Provide on-call and emergency support service.

Skills

Technical troubleshooting

Interpersonal skills

Communication skills

Mechanical aptitude

Problem-solving

Time management

Education

High school diploma or equivalent with technical electrical coursework

Tools

Word

PowerPoint

Excel

Outlook

Standard set of tools

Job description

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This role involves installing and servicing fuel cells at specific customer locations, reporting breakdown events, ordering parts, and maintaining fuel cells. The position requires excellent technical, communication, interpersonal, and motivational skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on‑call and emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high‑pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas, and fueling systems.
• May include maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may be considered in lieu of direct experience.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills including Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and the ability to communicate effectively with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills with the ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools; specific fuel cell tools will be provided by Plug Power.

Pay Rate and Benefits

Pay Rate: $24.50 - $28.50.

• Health, Dental & Vision Insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal, floating holidays, sick and volunteer time off.
• Paid Holidays.
• Lifestyle Reimbursement Program.
• Education Assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.

Equal Opportunity Employer

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.