Field Service Technician: Amazon DEN8- Aurora, CO

Plug Power, Inc.; Aurora (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Technician to support innovative fuel cell products in electric lift trucks. This role is pivotal in ensuring optimal performance through preventative maintenance and troubleshooting. The technician will engage directly with customers, requiring excellent technical and interpersonal skills. With a focus on safety and quality, this position offers a dynamic work environment where your contributions will directly impact customer satisfaction and operational efficiency. If you are a motivated problem-solver with a passion for technology, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with 5% match

Paid time off

Holidays

Lifestyle Reimbursement

Education Assistance

Mental Health Support

Employee Assistance Program

Qualifications

• 3+ years of experience in mechanical and electrical troubleshooting.
• Strong interpersonal and communication skills required.
• Ability to lift 50 pounds regularly.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics and troubleshooting for fleet maintenance.
• Provide on-call support and enforce safety procedures.

Skills

Mechanical Troubleshooting

Electrical Troubleshooting

Communication Skills

Interpersonal Skills

Problem Solving

Time Management

Education

High School Diploma or Equivalent

Electrical Coursework

Tools

Standard Set of Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

Status: Non-Exempt (hourly)

Department: Field Service

Site: Amazon DEN8 in Aurora, CO

Position Summary

The Field Service Technician supports fuel cell products installed in electric lift trucks, performing preventative maintenance and resolving breakdowns. Responsibilities include installation, servicing, reporting breakdown events, parts ordering, and maintenance at a specific location. This role involves significant interaction with customer personnel and electric lift truck operators, requiring excellent technical, communication, interpersonal, and motivational skills.

Core Duties and Responsibilities

1. Maintain and service fuel cells at customer sites.
2. Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
3. Execute specialized service procedures, including field retrofits and upgrades to fuel cells.
4. Provide on-call and emergency support to customers as needed.
5. Purchase tools, equipment, and parts for customer support.
6. Troubleshoot and maintain high-pressure hydrogen storage, electrical systems, and fueling systems.
7. Communicate with customer personnel and hydrogen suppliers regarding fuel cell support.
8. Report on fuel cell performance and maintenance issues to regional representatives.
9. Complete administrative duties, including incident reports, service logs, and documentation.
10. Enforce safety procedures in the field and at customer sites.
11. Travel as required, driving safely and adhering to traffic laws.
12. Represent Plug Power professionally in all interactions.
13. Perform other duties as assigned.

Education and Experience

1. High school diploma or equivalent with electrical coursework.
2. Minimum three years of experience in mechanical and electrical troubleshooting.
3. Formal training may substitute for experience.
4. Valid driver’s license, clean driving record, and ability to operate a vehicle safely.
5. Ability to lift 50 pounds regularly.
6. Knowledge of lift trucks is preferred.
7. Mechanical aptitude and computer skills (Word, PowerPoint, Excel, Outlook).
8. Strong interpersonal and communication skills.
9. Problem-solving creativity and ability to work independently.
10. Dedicated to quality, punctuality, and reliability.
11. Own standard set of tools; specific fuel cell tools provided by Plug Power.

Pay Rate: $24.00 - $28.00 per hour

Benefits include:

• Health, Dental & Vision Insurance from day one
• 401(k) with 5% match
• Bonus eligibility
• Paid time off and holidays
• Lifestyle Reimbursement, Education Assistance
• Mental health support and Employee Assistance Program

Plug Power is committed to diversity and equal opportunity employment. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.