Field Service Technician 4 (Cincinnati, Ohio)

OSI Systems; Cincinnati (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team as a Field Service Technician, where you'll play a crucial role in ensuring customer satisfaction with cutting-edge security equipment. This position requires strong electronic repair skills and the ability to troubleshoot complex systems in various environments. You'll be responsible for installations, maintenance, and repairs, all while upholding the company's core values of integrity and teamwork. With opportunities for travel and a flexible schedule, this role offers a chance to make a significant impact in the security industry. If you're passionate about technology and customer service, this position is perfect for you.

Qualifications

• 4 years of experience in field service, preferably in x-ray industry.
• Knowledge of electronic/mechanical assemblies and wiring diagrams.

Responsibilities

• Install, repair, and maintain security equipment in the field.
• Ensure customer satisfaction and meet service repair needs.

Skills

Electronic repair

Troubleshooting skills

Customer service

Communication skills

Detail-oriented

Interpersonal skills

Education

Associate of Science in Electronics

Bachelor of Science in Electronics or Engineering

Tools

DVM (Digital Volt Meter)

Oscilloscope

MS Office Suite

Job description

Overview

Rapiscan Systems designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities.

Rapiscan is currently seeking a Field Service Technician to be part of our fast-paced and quality focused team. The candidate for this position will be based in the Cincinnati, Ohio area. A Field Service Technician has the primary responsibility of ensuring the users of Rapiscan’s equipment are satisfied with its performance. The Field Service Technician will be required to provide basic installation, troubleshooting, diagnostic, repair, and maintenance support with total customer satisfaction in mind. This individual must demonstrate strong electronic repair and troubleshooting skills and knowledge.

Responsibilities

• Installs, repairs, and maintains equipment in the field.
• Achieve contractual requirements for metrics, information reporting and customer management.
• Must be able to respond to emergency and non-scheduled calls for service daily within established response time goals.
• Responsible for meeting daily service repair needs and driving customer satisfaction at assigned sites / locations.
• Completes all scheduled maintenance within required deadlines.
• Documents all maintenance and repair work submitting paperwork in required time frame.
• Order, install, and return parts per regulation.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
• Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Ability to complete all training courses within a timely manner with stated passing grades.
• Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every Rapiscan Systems employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate of Science degree in electronics or a related technical discipline or equivalent military training or equivalent experience.
• 4 years of experience in field service environment, x-ray industry highly desired or Bachelor of Science degree in electronics, engineering, or related technical discipline.
• Must have knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics.
• Familiarity with test equipment (DVM and oscilloscope) and experience with high voltage and x-ray producing equipment preferred.
• Maintain clear and concise business communication proficiency, both oral and written.
• Detail oriented, well organized, and self-motivated with strong interpersonal skills.
• Computer literate: competency in use of programs within MS Office Suite and aptitude for learning specialized software programs.
• Must be team player with ability to work under pressure in fast-paced environment with minimal oversight.
• Flexible schedule based on locations’ contractual operational; non-standard hours including on-call, weekends and holidays required.
• Available to travel on short notice, non-standard hours, on weekends and holidays to assist other field sites as required.
• Travel required 0 - 75% by air or car with some overnights.
• Ability to pass an in-depth background check - Sensitive Security Information (SSI).
• Must be a US citizen.
• Must possess a valid driver’s license with reliable transportation.

Physical Requirement

The physical requirements described below are representative of those that must be met by a field service technician to successfully perform the essential functions of this position.

Requires ability to:

• Walk = 20% -25%
• Stand = 35%-40%
• Stoop = 20%-25%
• Squat = 15%-20%
• Kneel = 35%-40%
• Reach = 15% -20%
• Bend = 10%-15%
• Sit = 85%-90%
• Lift = 25-50lbs