Field Service Technician 4

Dematic Corp. (ILD-US); Dallas (TX); Remoto; USD 52.000 - 59.000; Tempo pieno

Descrizione del lavoro

Dematic Corporation is seeking a Regional Field Service Technician 4 with a controls focus for the Field Service team. This role involves extensive travel across North America, installation, maintenance, and repair of Dematic systems, and training customers on semi-complex products. Overtime and weekends may be required.

Travel-heavy position with base pay range disclosed in posting. The successful candidate will diagnose and repair electromechanical equipment, operate PLCs, and ensure customer

Competenze

• Trade school graduate or two-year associate's degree in mechanical, electrical, or technician program.
• Bachelor’s degree in engineering preferred.

Mansioni

• Participates in semi-complex equipment trials, repairs, and overhauls.
• Trains customers on semi-complex products and services.
• Performs installations/adjustments on PLCs and sensors using various vendors’ controls software.
• Maintains inspection, maintenance and repair documentation.

Conoscenze

Electromechanical troubleshooting

AGV/AS/RS experience

Travel readiness

PLC knowledge

Electrical/Mechanical tech

Formazione

Trade school or two-year associate’s degree

Bachelor’s degree in engineering preferred

Descrizione del lavoro

Job Overview

Dematic Corporation is now hiring a Regional Field Service Technician 4 with a controls focus for our Field Service team. Under the direction of the Field Service Manager, this position provides service and repair and service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position is heavily responsible for maintaining customer goodwill toward Dematic. The primary objective is to ensure that Dematic systems have the greatest availability possible for customer use and that customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by an airport for travel. Overtime and occasional weekend work may be required. This role will be 100% travel.

We Offer

Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: Logistics and Supply Chain Careers at Dematic Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The base pay range for this role is estimated to be $38- $43 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

What You Will Do In This Role

• Participates in semi-complex equipment trial runs, investigative tests, repairs and overhauls.
• Participates in training customers on semi-complex products and services.
• Perform installation/adjustments on PLCs, sensors, etc. using controls software from various vendors
• Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures.
• Participates in responding to semi-complex service calls.
• Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
• Performs semi-complex work within technical or paraprofessional area.
• Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Refers complex, unusual problems to others.

What We Are Looking For

• Trade school graduate or two-year associate's degree in a mechanical, electrical, or mechanical technician program.
• Bachelor's degree in engineering preferred.
• Two years (minimum) experience in troubleshooting electromechanical and/or mechanical equipment.
• The successful candidate must have some work experience with material handling equipment.
• Service experience with Automatic Guided Vehicles (AGV), Automated Storage and Retrieval Systems (AS/RS), or conveyors is highly prized.
• Must be willing to travel on short notice and spend more than 80% of the time traveling.
• May be continuously away from home for as long as a month (offer travel expenses).
• Must be willing to be available during off hours and travel accordingly.
• Willingness to work weekends, holidays, and off shifts.
• Must be able to act calmly in stressful situations.
• Must be able to write concise, clear, and complete trip reports in the time frame required according to Dematic procedures.
• Must have knowledge in the use of personal computers for word processing, database functions and communications.
• Understanding personal computer hardware setup and software configuration required.
• Working experience with troubleshooting Programable Logistic Controllers (PLC) is required.
• Able to lift and move material up to 50 pounds each
• Regular bending, lifting, stretching, and reaching both below the waist and above the head Occasionally push and pull wheeled dollies loaded with products up to 100 pounds
• Able to climb ladders and gangways safely and without limitation

About KION

KION brands keep the world moving - globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally - we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions.

Join our team - Push it forward.