Field Service Technician - 3rd Shift

RL Controls; New York (NY); On-site; USD 30,000 - 47,000; Full time

Job summary

RL Controls is actively hiring a Field Service Technician to install, test, troubleshoot, and service onboard video surveillance and low voltage systems on buses and trains in the NYC area.

The role emphasizes hands-on work, safety compliance, and the potential for mentorship of junior staff, with a primary overnight schedule and full-time, hourly employment in the New York metropolitan region.

Qualifications

• High school diploma or GED; hands-on aptitude and safe use of hand/power tools.
• Strong communication, organization, attendance, and teamwork.
• Valid driver's license and ability to meet customer background screening requirements.
• Availability for the assigned overnight schedule and changing project needs.

Responsibilities

• Install, troubleshoot, and service onboard surveillance/electronic systems per manufacturer and project requirements.
• Perform low voltage wiring, equipment connections, harness/assembly work, and bench repairs.
• Support functional testing, pilot installations, and system commissioning.
• Complete service tickets, equipment return (RMA) records, and daily/weekly progress reports.
• Track and distribute tools, materials, and equipment; package and document equipment returns.
• Follow site safety requirements and use appropriate PPE in transit/customer facilities.
• Communicate progress and technical issues to project leads and supervisors; escalates problems promptly.
• Experienced technicians may mentor junior staff and coordinate assigned field activities.

Skills

Strong communication

Organization

Reliability

Teamwork

Valid driver's license

Education

High school diploma or GED

Tools

Hand tools

Power tools

Low voltage testing equipment

Job description

Field Service Technician

Transit Video Surveillance & Low Voltage Systems

New York City Metropolitan Area

Full-time, hourly

Primary schedule: Monday–Friday, 6:30 PM–3:30 AM (overnight)

About the Role

RL Controls is hiring Field Service Technicians to install, test, troubleshoot, and service onboard video surveillance and low voltage systems used on buses and trains in the NYC area. We welcome both developing and experienced candidates.

Key Responsibilities

• Install, troubleshoot, and service onboard surveillance/electronic systems per manufacturer and project requirements.
• Perform low voltage wiring, equipment connections, harness/assembly work, and bench repairs.
• Support functional testing, pilot installations, and system commissioning.
• Complete service tickets, equipment return (RMA) records, and daily/weekly progress reports.
• Track and distribute tools, materials, and equipment; package and document equipment returns.
• Follow site safety requirements and use appropriate PPE in transit/customer facilities.
• Communicate progress and technical issues to project leads and supervisors; escalates problems promptly.
• Experienced technicians may mentor junior staff and coordinate assigned field activities.

Required Qualifications

• High school diploma or GED; hands on aptitude and safe use of hand/power tools.
• Strong communication, organization, reliable attendance, and teamwork.
• Valid driver's license and ability to meet customer background screening requirements.
• Availability for the assigned overnight schedule and changing project needs.

Preferred Experience

Experience in CCTV/video surveillance, low voltage electrical systems, automotive or transit electronics, equipment installation, troubleshooting, repair, and maintenance is preferred. Basic IP networking knowledge and technical training in electrical, electronics, automotive, or networking are pluses. Candidates with 3–5 years of relevant experience may qualify for more independent or lead-level assignments.

Work Environment and Schedule

Work is performed at customer bus facilities across the NYC metro area. Duties involve working around transit vehicles and low voltage equipment, climbing in/out of vehicles, bending/kneeling, using ladders, and lifting up to 50 lb, with or without reasonable accommodation. Some daytime/weekend work, overtime, or travel may be required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• RLC will offer a competitive salary with benefits including health-dental-vision-life insurance, personal time-off, holidays, 401(k) to qualified candidate.

RLC is an EEO Employer and uses E-Verify.

Sponsorship is not available for this job.