Field Service Technician 2

HOLT CAT; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

HOLT CAT in Austin, Texas is seeking a Field Service Technician II to perform off-site minor troubleshooting, diagnostics, repairs and reconditioning of light and heavy construction equipment.

This role emphasizes safety, accurate documentation, and effective communication with customers; travel with possible overnight stays, and required certifications for crane/forklift operation and basic equipment diagnostics are preferred.

Qualifications

• Basic understanding of safe work procedures and practices.
• Fundamental knowledge of hydraulics, transmissions and engines.
• Ability to read and interpret service reports and manuals.
• Proficient in basic diagnostics and troubleshooting.
• Proficient in using hand and power tools.

Responsibilities

• Perform minor repairs and basic troubleshooting offsite with minimal supervision.
• Diagnose equipment malfunctions and determine root causes.
• Remove/install parts, disassemble/assemble basic components.
• Test, adjust, and verify repairs and proper operation.
• Prepare service reports and maintain customer records.
• Operate equipment with required licenses and certificates.
• Maintain vehicle inspections and logs as required by DOT.
• Adhere to safety policies and contamination/HAZMAT rules.
• Complete training path courses and safety training on time.
• Communicate progress to supervisor and customer.

Skills

Customer service

Troubleshooting

Communication

Safety awareness

Planning & organizing

Manual dexterity

Education

High school diploma or equivalent

MSHA certification

Air conditioning certification

Crane/Rigger certifications

Tools

Crane operation

Forklift operation

Diagnostic tools

Job description

The Field Service Technician II provides face-to‑face customer service located at an off‑site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment.

Job Details

• Department: Machine Division (MAC)
• Employment Type: Full Time
• Location: Austin
• Address: 9601 S IH 35, Austin, Texas, 78744
• Workplace type: Onsite

Key Practices

• Demonstrate alignment with the company's mission and core business values;
• Collaborate with key internal/external resources;
• Participate in ongoing self‑development.

Essential Functions

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs minor repairs and minimal troubleshooting offsite with minimal supervision.
• Performs minor troubleshooting and low‑level diagnoses of equipment malfunctions and failures.
• Removes and installs parts, disassembles and assembles basic components.
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments.
• Prepares and completes all job‑related documents, writes service reports, orders parts, and maintains clear customer records; accesses databases required to complete job.
• Operates equipment and vehicles with possession of all necessary licenses and certificates.
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation.
• Adheres to contamination control and HAZMAT rules and regulations.
• Maintains all company equipment, tools, and vehicles in a good, clean, and working order.
• Communicates job progress to supervisor and customer as needed.
• Completes assigned jobs and tasks to meet flat‑rate time and re‑work standards.
• Works overtime as required by workload and customers' needs.
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner.
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower‑level technicians.
• Requires regular and punctual employee attendance.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of safe work procedures and practices.
• Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
• Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical.
• Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems.
• Exceptional skills in customer service.
• Basic diagnostic and trouble‑shooting skills.
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources.
• Operation and control skills of equipment or systems.
• Equipment selection skills to determine the kind of tools and equipment needed to do a job.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to operate a crane and forklift, and obtain required certifications/licenses.
• Ability to meet deadlines and work under fast‑paced, time‑constraining circumstances.
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

Requirements

• More than two years of heavy equipment experience required; three or more years preferred.
• High school diploma or equivalent preferred.
• MSHA certification preferred.
• Air conditioning certification preferred.
• Crane/Rigger certifications preferred.

Supervisory Responsibilities

• None

Travel

• Travel required with a possibility of an overnight stay.

Additional Requirements

• Valid Driver's license required.
• Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record.
• Must own required tools to perform repairs.

Physical Requirements

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue.
• Frequently moves materials or equipment weighing up to 80 lb.
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina.
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment.
• Be able to maneuver safely and work underneath equipment.
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work.

Work Environment

• Requires wearing common protective or safety equipment.
• Regularly works outdoors around moving mechanical parts and noise level may be loud at times.
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity.
• Exposure to small quantities of chemicals, dust, steam, high‑pressure water, and high‑speed rotating equipment.
• Required to perform work in cramped spaces and/or high places.

Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.