Field Service Technician (24/7/365) Location: NJ-Secausus-07094 Full / Part Time

Drive Engineering Corp.; Secaucus (NJ); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician / Operator, where you'll maintain and support cutting-edge technology infrastructure in the New Jersey/New York City area. This role offers a unique opportunity to work closely with clients and internal teams, providing both onsite and remote technical support. You'll be responsible for ensuring optimal functionality of network and security devices, while also gaining valuable experience in transportation engineering. With a commitment to professional development and impactful projects, this position promises to be both rewarding and dynamic.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Training & development

Tuition assistance

Vision insurance

Qualifications

• Experience in traffic or road construction preferred.
• Strong familiarity with low voltage electrical systems.

Responsibilities

• Provide onsite and remote technical support for clients.
• Maintain and troubleshoot network devices and camera systems.

Skills

Technical Support

Communication Skills

Troubleshooting

Electrical Systems Knowledge

MS Office Proficiency

Education

High School Diploma

Technical Certification

Tools

ITSM Tools

Hand Tools

Power Tools

Generators

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Training & development
• Tuition assistance
• Vision insurance

Position Description:

The Field Service Technician / Operator will play a key role in maintaining and supporting our clients' technology infrastructure and equipment in the New Jersey/New York City area. This role involves providing onsite and remote technical support, maintaining equipment, and ensuring optimal functionality of network and security devices, camera systems, and traffic monitoring systems. The position requires working closely with customers and internal teams to address technical issues and deliver high-quality service. Responsibilities include:

1. Conducting remote and onsite inspections of enforcement systems (e.g., camera housings, poles, signage).
2. Maintaining and troubleshooting network devices, camera systems, access control, and vehicle tag readers.
3. Performing firmware and configuration updates on network systems.
4. Incident coordination in ITSM tools.
5. Documenting maintenance activities and repair solutions.
6. Collaborating with support teams to ensure systems are fully functional and aligned with customer needs.
7. Providing remote technical support for system users.
8. Explaining issues and solutions clearly to clients.
9. Building and maintaining customer relationships.
10. Performing additional duties as assigned.

Requirements:

• Valid driver’s license and clean driving record.
• Strong familiarity with hand tools, power tools, generators, low voltage electrical systems, and camera technologies.
• Relevant experience in traffic or road construction, or similar fields.
• Ability to perform work on roadside structures, operate bucket trucks, and conduct repairs on toll and network systems.
• Availability for flexible shifts, including weekends and on-call rotation.
• Physical capability to perform tasks including bending, lifting up to 50 lbs., and working in confined spaces.
• Proficiency in MS Word, Outlook, Excel, and Teams.
• Knowledge of LAN/WAN fundamentals and troubleshooting experience with Windows and MS Office.
• Strong English communication skills, with additional languages (Spanish, French, or German) as a plus.

Why Join Drive?

At Drive Engineering Corp., we invest in our staff's professional development. As part of our team, you will:

• Work closely with experienced project managers, engineers, clients, and contractors.
• Access a clear career path in a growing company with an excellent industry reputation.
• Gain experience across various aspects of transportation engineering, from planning and design to construction and operations.
• Be part of cutting-edge initiatives, like Connected and Automated Vehicles, that make a difference in the community.
• Work on impactful projects across multiple states.
• Benefit from tuition assistance and professional certification support.

About Drive

Since 2010, Drive Engineering has been a leading DBE/MBE provider of Intelligent Transportation Systems (ITS), traffic engineering, and transportation planning and engineering consulting services in the Mid-Atlantic region. Our staff is experienced in all project aspects from early planning to project completion, including PS&E development and construction design services. Our key clients include PennDOT, PA Turnpike, PANYNJ, DelDOT, NJDOT, NYSDOT, MDOT, VDOT, FDOT, and many local and national engineering firms.

EEO/AA

Drive Engineering Corp. is committed to providing equal opportunity employment and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other protected characteristic. We are an affirmative action employer. For accommodations during the application process, contact Chad Nicklas at 267-973-6170.

Work Authorization

We participate in E-Verify. Employment eligibility verification is required at hire. Visa sponsorship is generally not available for this position.

SWAC Clearance

The candidate must undergo SWAC security clearance, which includes a background check with a clean 10-year criminal history.