Field Service Technician 2 - Texas First Energy Solutions

HOLT CAT; Sunnyvale (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Texas First Rentals is seeking a Field Service Technician II to troubleshoot, diagnose, repair, and recondition light and heavy industrial equipment at off-site locations. The role emphasizes safety, values-based leadership, and collaboration with internal and external resources.

The incumbent will perform intermediate repairs, document work, mentor technicians, and may require overnight travel. Valid CDL and tool ownership are expected, with a strong focus on customer service.

Qualifications

• More than three years of industrial equipment experience preferred.
• High school diploma or equivalent preferred.
• MSHA certification preferred.
• Air conditioning certification preferred.
• Crane/Rigger certifications preferred.

Responsibilities

• Troubleshoot and diagnose equipment offsite with minimal supervision.
• Remove/install parts and disassemble/assemble components to CAT specifications.
• Test, adjust, and verify proper operation of repairs and adjustments.
• Prepare and complete service reports, order parts, and maintain customer records.
• Mentor and coach lower level Technicians; participate in quotations of work orders.

Skills

Troubleshooting

Repair

Customer service

Safety policies

Team leadership

Diagnostics

CDL certification

Crane operation

Forklift operation

Communication

Tool knowledge

Education

High school diploma

MSHA certification

Air conditioning certification

Crane/Rigger certifications

Tools

CAT service tools

Power tools

Job description

The Field Service Technician II provides face-to-face customer service located at an off-site location and is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy industrial equipment.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources;3) Participate in ongoing self-development.

Department

Texas First Rentals (TFR)

Employment Type

Full Time

Location

HIR - Sunnyvale

Address

353 Long Creek, Sunnyvale, Texas, 75182

Workplace type

Onsite

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs intermediate repairs and troubleshooting offsite with minimal supervision
• Performs basic to intermediate troubleshooting, diagnoses of equipment malfunctions, and failure analysis
• Removes and install parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Acts as a team leader and mentors/coaches
• Participates in the quotation of work orders
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards

Other Responsibilities

• Works overtime as required by workload and customers' needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of safe work procedures and practices
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems
• Exceptional skills in customer service
• Intermediate diagnostic and trouble-shooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced, time constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

Education and Experience:

• More than three years of industrial equipment experience required; five or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

Supervisory Responsibilities:

• None

Travel:

• Travel required with a possibility of an overnight stay

Additional Requirements:

• Valid Driver's license required
• Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
• Must own required tools to perform repairs

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment:

• Requires wearing common protective or safety equipment
• Regularly works outdoors around moving mechanical parts and noise level may be loud at times
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Required to perform work in cramped spaces and/or high places

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About Texas First Rentals

Texas First Rentals is a statewide team of equipment pros backed by the HOLT family of companies. We help contractors, facility managers, and industrial crews keep work moving - with the right machines, delivered on time, and supported by people who know Texas jobsites inside and out.

Our roots run deep in this state's building traditions, and our promise is simple: make it easy to do good work.