Field Service Technician 2

Quadient; Charlottesville (VA); Híbrido; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Work

Online learning platform

Inclusive community

Total rewards

Employee assistance program

Descripción de la vacante

Quadient in Charlottesville, VA is seeking a skilled field service professional to install, service and upgrade equipment at customer sites. You will configure hardware and embedded software, perform maintenance, troubleshoot issues, and train customers on proper operation.

Travel with customers to understand requirements and provide tailored technical recommendations while maintaining safety and OSHA guidelines.

Formación

• 4+ years of experience in Customer Service or equivalent.
• 4+ years of electrical/mechanical installation, troubleshooting, and repair experience.
• Ability to read technical diagrams, manuals, and schematics.
• Troubleshooting and repairing both hardware and electronic components.
• Valid driver's license with a clean driving record.
• Ability to diagnose and repair base to advanced equipment.
• Ability to communicate effectively with customers, sales, and technology teams.
• Experience with Mail-related equipment, or parcel lockers is a plus.
• Strong attention to detail, multi-tasking and problem-solving.

Responsabilidades

• Install, service or upgrade equipment onsite at customer locations.
• Configure hardware and embedded software components after installation, including advanced configuration and servicing of hardware and software business applications.
• Perform routine maintenance on technology equipment, and test equipment to troubleshoot issues.
• Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls.
• Provide training and guidance to customers on proper operation and maintenance of products.
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.
• Keep clients apprised of progress during maintenance or a down-system situation.
• Escalate issues in a timely manner.
• Ensure continuous improvement by sharing knowledge.
• Maintain all tools and equipment used during service calls.
• Manage the stock of replacement parts and equipment.
• Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines.

Conocimientos

Customer service

Technical troubleshooting

Communication with customers

Reading diagrams/schematics

Descripción del empleo

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

KEY RESPONSIBILITIES

Install, service or upgrade equipment onsite at customer locations

Configure hardware and embedded software components after installation, including advanced configuration and servicing of hardware and software business applications

Perform routine maintenance on technology equipment, and test equipment to troubleshoot issues

Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls

Provide training and guidance to customers on the proper operation and maintenance of products, teaching them how to use the equipment correctly

Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions

Keep clients apprised of progress during maintenance or a down-system situation

Escalate issues in a timely manner

Ensure continuous improvement by sharing knowledge

Maintain all tools and equipment used during service calls

Manage the stock of replacement parts and equipment

Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines

Qualifications

REQUIRED EDUCATION/QUALIFICATIONS/EXPERIENCE

4+ years of experience in Customer Service or equivalent experience, preferred.

4+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred.

Ability in reading technical diagrams, manuals, and schematics.

Troubleshooting and repairing both hardware and electronic components, preferred.

Valid driver's license, with a clean driving record.

Ability to diagnose and repair base level equipment

Ability to diagnose and repair mid-level equipment

Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls

Able to communicate effectively with customers, sales, and technology teams

Experience with Mail-related equipment, or parcel lockers a plus

Strong attention to detail and follow-up skills with the ability to identify and resolve problems

Ability to problem solve and operate independently

Strong organizational skills with the ability to multi-task and adapt as priorities change

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

#LI-NB1

Additional Information

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.