Field Service Technician - 1st shift Weekends - Omaha, NE

GLORY; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

A technology solutions provider seeks a Field Service Technician to ensure customer satisfaction, diagnose system issues, and perform repairs and installations. Candidates should have a strong technical background with experience in electro-mechanics and excellent communication skills. This role involves working across various client sites, including financial institutions and casinos. Flexible working hours required for weekends and on-call duties.

Benefits

401k plan with employer match

Health insurance options

Paid vacation and sick days

Career advancement opportunities

Qualifications

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience.
• Certificates in mechanics, electronics, automation preferred.
• 3-5 years of technical field service repair experience preferred.

Responsibilities

• Ensure overall customer satisfaction.
• Diagnose system problems and make repairs.
• Complete machine installations and upgrades.
• Adhere to safety guidelines and policies.

Skills

Excellent customer service

Communication skills

Troubleshooting skills

Ability to work with electric schematics

Experience with high-speed paper handling machines

Education

Professional studies in electro-mechanics or electrical engineering

Tools

Microsoft Office

Job description

Overview

Field Service Technician - 1st shift Weekends - Omaha, NE

Department: Service - Field Service

Employment Type: Permanent - Full Time

Location: United States/Remote

Compensation: $20.00 - $27.00 / hour

Work Schedule: Friday 8 am to 5 pm, Saturday 8 am to 8 PM, Sunday 8 am to 8 PM, & Monday 8 am to 5 PM

Main Responsibilities

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware / Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents

Skills, Knowledge & Expertise

Required Education and Qualifications

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications:

• Excellent customer service and communication skills
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
• AC/DC power distribution, and digital/analog circuitry
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM or copier machines experience is preferred
• 3-5 years of technical field service repair experience preferred (aviation, medical equipment, vending machine repair, and/or military repair experience)
• Hold a Valid Driver’s License
• While some computer knowledge is required, this position is focused electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.

• Required Skills and Competencies: A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
• Must be able to work at all our customer sites as needed including financial institutions, casinos, truck stops, recreational parks, retail stores etc.
• Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
• Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
• Must be able to drive to customer sites during working hours
• Occasional travel outside your assigned territory including air and overnight travel may be necessary
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision

Pay Range and Benefits

Pay Range: $20-27 per hour

Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

• 401k plan with company nonelective contribution and employer match
• Paid Parental Leave, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement

Benefits:

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution and 3% match up to 6%
• Health insurance – 3 medical plans (High, Medium, Low deductible)
• MDLive – 24/7 Virtual Doctor plus a Nurse Line
• Dental, Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance; Basic Life and AD&D – Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
• Paid Vacation, Paid Sick days, Paid Holidays
• Professional development assistance; Education assistance; Adoption Assistance
• Legal and ID Theft plans; Annual Bonus opportunity
• Opportunities for internal promotions/career advancement

An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer

It is the policy of GLORY Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the GLORY Global Solutions, Inc. location to which this application is submitted. GLORY endeavors to be accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [phone].

Physical Demands And Work Environment

The employee must regularly lift and /or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.