Field Service Technician (100% Travel)

Dematic; Fort Worth (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A global technology company is seeking a Regional Field Service Technician. This role involves extensive travel to provide service and training for installed systems. The ideal candidate will have a background in mechanical or electrical fields, with significant troubleshooting experience. Overtime and weekend work may be required. Competitive compensation and opportunities for career development are offered.

Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Qualifications

• Minimum two years experience in troubleshooting electromechanical equipment.
• Ability to write concise and clear trip reports.
• Willingness to travel more than 80% of the time.

Responsibilities

• Participates in equipment trials and repairs.
• Trains customers on products and services.
• Performs maintenance and inspection of tools.
• Responds to service calls and assesses equipment performance.

Skills

Troubleshooting electromechanical and/or mechanical equipment

Service experience with Automatic Guided Vehicles (AGV)

Works well under stress

Clear communication skills

Knowledge of personal computer hardware and software

Experience with Programmable Logistic Controllers (PLC)

Education

Trade school graduate or Associate's degree in mechanical or electrical program

Bachelor's degree in engineering

Job description

Overview

Dematic Corporation is now hiring a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service and repair and service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position is heavily responsible for maintaining customer goodwill toward Dematic. The primary objective is to ensure that Dematic systems have the greatest availability possible for customer use and that customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by an airport for travel. Overtime and occasional weekend work may be required. This role will be 100% travel.

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $33-37.50 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

What you will do in this role

• Participates in semi-complex equipment trial runs, investigative tests, repairs, and overhauls.
• Participates in training customers on semi-complex products and services.
• Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures.
• Participates in responding to semi-complex service calls.
• Participates in assessing the performance of semi-complex products/equipment based on field support data and recommends modifications or improvements.
• Performs semi-complex work within the technical or paraprofessional areas.
• Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Refers to complex, unusual problems for others.

What We Are Looking For

• Trade school graduate or two-year Associate's degree in a mechanical, electrical, or mechanical technician program. Bachelor\'s degree in engineering preferred.
• Two years (minimum) experience in troubleshooting electromechanical and/or mechanical equipment. The successful candidate must have some work experience with material handling equipment. Service experience with
• Automatic Guided Vehicles (AGV), Automated Storage and Retrieval Systems (AS/RS), or conveyors are highly prized.
• The candidate must be willing to travel on short notice and spend more than 80% of the time traveling. The candidate may be continuously away from home for as long as a month (offer travel expenses).
• Must be willing to be available during off hours and travel accordingly.
• Willingness to work weekends, holidays, and off shifts.
• Must be able to act calmly in stressful situations.
• Must be able to write concise, clear, and complete trip reports in the time frame required according to Dematic procedures.
• The candidate must have knowledge of using personal computers for word processing, database functions, and communications. Understanding personal computer hardware setup and software configuration is required.
• Working experience with troubleshooting Programmable Logistic Controllers (PLC) is required.