Field Service Technician

Graytitude; Woburn (MA); On-site; USD 60,000 - 78,000; Full time

Job summary

A leading company in IT Services is seeking a Field Service Technician based in Woburn, MA. The role involves installation and maintenance of cooling units, requiring significant travel across North America. Ideal candidates have over 5 years in the field, a strong mechanical background, and familiarity with electromechanical systems. Join us to enhance client operations while developing your skills in a dynamic environment.

Qualifications

• 5+ years of field service experience required.
• Experience working with project teams and contractors is essential.
• Clean driving record and ability to use various tools.

Responsibilities

• Perform startup, inspections, troubleshooting, and repairs on cooling systems.
• Conduct customer training and complete written repair reports.
• Approx. 90% travel covering North America.

Skills

Mechanical aptitude

Electromechanical systems understanding

Ability to read diagrams

Education

High School Diploma or equivalent

Trade School Certification in HVAC/R

Tools

Forklift

Hand tools

Power tools

Hydraulic equipment

Job description

1 day ago Be among the first 25 applicants

Direct message the job poster from Graytitude

We are looking for a Field Service Technician to install, troubleshoot, resolve, and test cooling units manufactured by the Company. This role involves working in a state-of-the-art data center, ensuring all components function properly. Based in Woburn, Massachusetts, this exciting new position requires frequent customer-site travel to deploy and service Company-manufactured equipment.

Responsibilities

• Competent in replacing subassemblies and performing system-level tests as required.
• Suggest and make recommendations for improvement to field service engineers, design engineers, and management as needed.
• Perform product commissioning and complete handover to customers from start to finish.
• Complete written repair reports to document the cause of failure(s), description of work performed, materials consumed, and condition of equipment.
• Conduct customer training on Company cooling products when on-site.
• Read, understand, and utilize equipment diagrams, checklists, engineering drawings, and other process documentation for service, assembly, and repairs.
• Perform startups, inspections, troubleshooting, repairs, and/or preventive maintenance service on all Company products at customer sites.
• Represent the Company professionally and courteously, adhering to all Company and customer safety requirements.
• Collaborate closely with the Company’s Project team, including customers and various construction trades, to ensure thermal cooling system installation timelines are met.
• Approximately 90% travel, often four to five nights away weekly, covering North America with opportunities for international travel.

Qualifications

• 5+ years of field service experience.
• 3+ years of working with project teams, contractors, and interfacing with customers.
• Strong mechanical aptitude & understanding of electromechanical systems and Cooling Distribution Units (CDU)
• Ability to read and interpret diagrams (dimensions, assembly, electrical, cooling)
• Ability to regularly use a forklift, ladder, hand tools, power tools, calibrated measurement devices, and hydraulic equipment.
• Clean Driving Record

Preferred Qualifications

• High School Diploma (or equivalent)
• Trade School Certification in HVAC/R Field and/or electronics technology.
• EPA universal certificate
• Experience with Liquid Cooling technologies.
• Knowledge of PLC function & interfacing (RS485, ethernet, etc.)

Join our team as a Field Service Technician, where you will play a vital role in ensuring the reliability of our clients' operations while enhancing your skills in a dynamic work environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Graytitude by 2x

Get notified about new Field Service Technician jobs in Woburn, MA.

Boston, MA $60,137.50-$77,825.00 8 hours ago

Boston, MA $60,137.50-$77,825.00 1 day ago

Boston, MA $60,137.50-$77,825.00 22 hours ago

Field Service Technician I - Boston, MA (4-Day Workweeks & Company Vehicle)

Boston, MA $60,137.50-$77,825.00 1 day ago

Boston, MA $53,000.00-$74,287.50 3 weeks ago

Field Service Technician - Work Location: Sacramento, California

Boxborough, MA $75,000.00-$85,000.00 1 month ago

CCTV/Access Control Senior Field Technician

Boston, MA $50,000.00-$110,000.00 14 hours ago

Boston, MA $53,000.00-$74,287.50 4 weeks ago

Burner Service Technician - $2,000 Sign on Bonus

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.