Field Service Technician

Summa; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in machinery manufacturing is seeking a Field Service Technician to join their team. This role involves installing, troubleshooting, and maintaining advanced cutting equipment across the U.S. and Canada. Candidates should bring technical expertise and customer focus, with responsibilities including service reporting, equipment repair, and customer training. The position offers a competitive salary range and a full-time employment status with potential for extensive travel.

Benefits

Paid Time Off

Paid Holidays

Overtime Pay

Retirement Savings

Vision Care

Qualifications

• 2+ years of experience in field service or equipment maintenance.
• Strong understanding of electrical, mechanical, and computer systems.
• Excellent interpersonal skills.

Responsibilities

• Install, troubleshoot, and maintain cutting equipment across the U.S. and Canada.
• Travel to customer sites for setup and repairs, ensuring optimal performance.
• Train customers on proper equipment use and preventative maintenance.

Skills

Electrical Systems

Mechanical Systems

Customer Service

Education

Associate degree or certification in a relevant technical field

Tools

Industrial Equipment

Job description

Join to apply for the Field Service Technician role at Summa

Join to apply for the Field Service Technician role at Summa

This range is provided by Summa. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $75,000.00/yr

Position Overview

Summa Americas is seeking a Field Service Technician to install, troubleshoot, and maintain our cutting equipment across the U.S. and Canada. In this role, you’ll support our customers with top-notch service, ensuring their Summa vinyl, flatbed, and laser cutters deliver exceptional results.

Bring your technical expertise and customer focus to the Summa Americas team and help businesses excel with our industry-leading technology.

Key Responsibilities

• Travel to customer sites to set up and install Summa equipment, ensuring optimal performance and user satisfaction.
• Work with customers to identify and resolve electrical, mechanical, and computer-related issues affecting Summa cutters.
• Perform depot and on-site service to maintain and repair Summa equipment, including handling complex electrical and mechanical repairs.
• Provide guidance and training to customers on proper equipment use, preventative maintenance, and troubleshooting techniques.
• Maintain accurate records of service calls, repairs, and maintenance performed. Provide detailed reports to the Service Operations Manager as needed.
• Regular travel across the U.S. and Canada to service client needs. Must be able to accommodate overnight and occasional weekend travel.

Qualifications

• Associate degree or certification in a relevant technical field preferred.
• 2+ years of experience in field service or equipment maintenance roles is ideal.
• Must reside within close proximity to a major airport.
• Strong understanding of electrical, mechanical, and computer systems.
• Experience with industrial equipment maintenance and repair is a plus.
• Ability to diagnose and resolve complex equipment issues independently.
• Excellent interpersonal skills with a focus on delivering exceptional service.
• Ability to communicate technical information to non-technical users.
• Willingness to travel extensively, including overnight and weekend travel.
• Ability to lift and carry up to 50 lbs.
• Comfort working in varied environments, including manufacturing and warehouse settings.
• Ability to travel 60-75%
• Competitive Compensation
• Paid Time Off
• Enjoy vacation, sick leave, and wellness days to support work-life balance.
• Paid Holidays
• Overtime Pay
• Retirement Savings
• Vision Care

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Machinery Manufacturing

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Inferred from the description for this job

Vision insurance

Pension plan

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