Field Service Technician

APPLIED Adhesives; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401k Match

Generous PTO

Tuition Reimbursement

Employee Assistance Program

Career development opportunities

Job summary

APPLIED Adhesives is seeking a Field Service Technician to install, maintain, and repair adhesive equipment at customer sites. This remote role requires daily travel and residence in the Eastern Alabama, Northern Florida, or Georgia areas, with travel by car and airplane as needed.

You will diagnose issues, perform repairs, and deliver high-quality service while supporting sales with equipment specifications for new projects. Strong communication and problem-solving skills are essential.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• Strong troubleshooting mindset and problem-solving skills.
• Excellent verbal and written communication; customer-service oriented.

Responsibilities

• Install and configure adhesive equipment at customer sites.
• Perform routine maintenance and repairs to ensure optimal operation.
• Provide on-site and remote technical support; educate customers on operation and maintenance.
• Complete service reports detailing work performed and parts used.
• Travel to customer locations and accommodate varying schedules, including overnight stays.

Skills

Troubleshooting mindset

Verbal & written communication

Independent worker

Team player

Education

High School Diploma

Associate’s Degree preferred

Tools

ServiceMax

MS Office

Windows OS

Job description

Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered.

The Role:

We are seeking a highly motivated Field Service Technician who is responsible for providing on-site technical support, installation, maintenance, and repair services on adhesive and dispensing equipment.

This role involves traveling to customer locations, diagnosing issues, performing repairs, and ensuring customer satisfaction by delivering high-quality service. The Field Service Technician will also work closely with the sales team, assisting with equipment specifications for new projects.

This is a remote role, which requires daily travel. You must reside in the Eastern Alabama area, Northern Florida area, or Georgia to be considered for this role.

Key Responsibilities:

• Installation and Setup:
  • Install and configure equipment and systems at customer sites according to specifications.
• Maintenance and Repair:
  • Perform routine preventive maintenance on equipment to ensure optimal performance.
  • Troubleshoot and diagnose technical issues, making necessary repairs or adjustments.
  • Replace or repair defective parts using hand tools and test equipment.
• Customer Support:
  • Provide on-site and remote technical support to customers, addressing and resolving their issues promptly.
  • Educate customers on the operation and maintenance of equipment.
  • Maintain strong customer relationships and ensure customer satisfaction with services provided.
• Documentation and Reporting:
  • Complete service reports, detailing the work performed and parts used.
• Travel:
  • Travel to various customer locations as required, sometimes on short notice.
  • Maintain flexibility to accommodate varying work schedules, including overnight stays.
• Perform other duties as assigned.

You Are Ideal for This Role If You:

• Value teamwork and recognize that the best results come from supporting and learning from one another.
• Take initiative, follow through on commitments, and consistently deliver results.
• Build trust through reliability, transparency, and a strong sense of responsibility.

Physical Requirements:

• The ability to communicate information and ideas so others will understand.
• Possess mechanical dexterity to perform equipment operation.
• Frequently moves items weighing up to 25 lbs. Occasionally moves items weighing up to 50 lbs.
• The ability to observe details at close range (within a few feet of the observer).

Required Minimum Qualifications:

• High School Diploma or state-recognized equivalent (such as a GED).
• Valid driver's license and ability to travel by both car and airplane.
• Legally authorized to work in the United States.

Other Qualifications:

• Associate’s Degree preferred.
• Well organized, process and data driven, logical thought-process, the ability to make decisions and act on them.
• Troubleshooting mindset.
• Demonstrated excellence in verbal and written communication skills.
• Ability to build and manage relationships and demonstrate resilience and ability to handle difficult situations with a positive "can do" attitude.
• Ability to work independently as well as in a team environment.
• Strong computer skills with ability to learn new systems quickly and efficiently, proficient keyboard abilities, MS Office, Windows O/S, and ServiceMax.
• Proven success in a fast-paced environment.
• Able to efficiently manage multiple tasks at the same time.
• Demonstrated ability to take initiative and use independent judgement.
• Displays personal and business integrity.
• Ability to work weekends and/or evenings on rare occasion.

Why Work for Us:

• Medical, Dental and Vision Benefits
• 401k Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth

Leading with Integrity, Collaboration, and Passion

In today's dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether it's demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vison and values, and drive our commitment to excellence.

Our Core Values:

Team-Oriented

We win together! We treat our teammates with respect.

Get Things Done

We focus on results, not excuses. We consistently go above and beyond.

Accountable

When we make a commitment, we keep it. Trust is earned.

Curious

Curiosity is the spark for a solution. We are growth-minded and eager to learn.

Driven to Win

A highly satisfied customer is our ultimate win. Profitable growth = winning.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical work is in a climate-controlled environment requiring regular use of computer and electronic equipment.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.