Field Service Technician

Mission Critical Group; United States; Remote; USD 39,000 - 55,000; Full time

Job summary

Mission Critical Group in the United States seeks a Field Service Technician to install, test, calibrate, and maintain low-, medium-, and high-voltage equipment on customer sites.

You will diagnose electrical and control system issues, repair outages, and support safety compliance, with extensive travel and a focus on reliability and customer service.

Qualifications

• 3–5 years of field service, maintenance, or troubleshooting experience with electrical power systems.
• Experience in power generation, utilities, or industrial environments preferred.
• Ability to read electrical schematics and control diagrams.
• Familiarity with PLC platforms such as Allen-Bradley, Siemens, Schneider, or similar.
• Proficiency with electrical test equipment and service reporting software.

Responsibilities

• Install, test, calibrate, and maintain HV, MV, and LV equipment and control systems.
• Troubleshoot electrical, mechanical, and control systems including PLCs and generators.
• Perform preventive/predictive maintenance to maximize uptime.
• Diagnose root causes using drawings, schematics, and testing tools.
• Complete repairs, retrofits, upgrades, and equipment modifications as required.

Skills

Field service

Troubleshooting

Electrical safety

Communication

Customer service

Documentation

Reading schematics

Microsoft Office

Education

High School Diploma or GED

Associate degree in Electrical Engineering Technology or related field

Technical trade school certification

Tools

Allen-Bradley

Siemens

Schneider Electric

Job description

Company Description

Mission Critical Group (MCG) is an end-to-end power systems and solutions provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

Job Description

The Field Service Technician is responsible forproviding installation, preventive maintenance, troubleshooting, repair, retrofit, and emergency support services for electrical power distribution, control, and power generation systems. This role serves as a technical representative ofMCGat customer sites and plays a critical role in ensuring the reliability, safety, and performance of customer equipment.The Field Service Technician works independently and collaboratively to diagnose and resolve electrical and control system issues, deliver exceptional customer service, and support aftermarket service growth. This position requires extensive travel, technicalexpertise, a commitment to safety, and the ability to effectively communicate with customers, vendors, and internal stakeholders.Success in this role is measured by technicalproficiency, customer satisfaction, safety performance, quality of work, responsiveness, and contribution to service revenue growth.

Essential Duties/Responsibilities:

• Perform installation, testing, calibration, and maintenance of low-, medium-, and high-voltage electrical equipment and control systems.
• Troubleshoot electrical, mechanical, control, PLC, generator, switchgear, relay, and power distribution systems.
• Conduct preventive and predictive maintenance inspections to maximize equipment reliability and uptime.
• Diagnose equipment failures anddetermineroot causes using technical drawings, schematics, diagnostic tools, and testing equipment.
• Complete repairs, retrofits, upgrades, and equipment modificationsin accordance withcompany and customer requirements.
• Respond to emergency service calls and provide on-call support as assigned.

Customer Service

• Build andmaintainpositive customer relationships through professional communication and technicalexpertise.
• Provide customers with recommendations for maintenance, repairs, upgrades, and operational improvements.
• Prepare servicereports fordocumenting findings, corrective actions, recommendations, and partsutilized.
• Support service quoting activities throughaccuratefield assessments andscope ofdevelopment.

Safety and Compliance

• Adhere to all company, customer, OSHA, NFPA 70E, and applicable safety requirements.
• Conduct job hazardanalysisand maintain safe work practices at all times.
• Utilize proper PPE and follow lockout/tagout procedures and electrical safety standards.
• Report safety concerns, incidents, and near misses promptly.
• Support continuous improvement initiatives that improve service quality, efficiency, and customer satisfaction.

Administrative Responsibilities

• Complete service documentation, expense reports,time sheets, and travel records accurately andtimely.
• Maintain company tools, testing equipment, vehicles, and inventory in good workingconditions.
• Participate in required training and certification programs.

Qualifications

Required Knowledge/Experience

• 3–5 years of field service, maintenance, or troubleshooting experience involving electrical power systems, generators, switchgear, controls, or industrial equipment.
• Experience in power generation, utilities, marine, oil and gas, manufacturing, or industrial environments preferred.
• Experience with PLC troubleshooting and electrical control systems preferred.
• Knowledge of electrical theory, power distribution systems, switchgear, generators, protective relays, and control systems.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical manuals.
• Familiarity with PLC platforms such as Allen-Bradley, Siemens, Schneider, or similar systems.
• Proficiencyusing electrical test equipment including multimeters, insulation testers, and power quality analyzers.
• Strong troubleshooting and root cause analysis skills.
• Proficiencywith Microsoft Office and service reporting software.

Education

• High School Diploma or GEDrequired.
• Associate degree in Electrical Engineering Technology, Industrial Maintenance, Electronics Technology, or related field preferred.
• Technical trade school certification preferred.

Work Environment and Physical Demands

• This is a FLSA non-exempt position paid on an hourly basis. Overtime may berequiredbased on production demands, including extended shifts, weekends, or holidays.
• This role is based on the production floor. The position requires standing for extended periods, working around machinery, and adherence to all safety and compliance standards.
• Mobility: Ability to move around the manufacturing plant, including walking, standing, and climbing stairs.
• Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls.
• Lifting: Ability to lift and carry items up tofifty(50) pounds. All lifting should be done following OSHA standards.
• Visual and Auditory Requirements: Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members.

Additional Information

A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we don’t accept unsolicited resumes from agencies at this time. If we ever need an extra hand, we’ll be sure to reach out to the community. Thanks for understanding!

MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).