Field Service Technician

Komatsu America Corp.; United States; On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

401k program

Paid time off

Employee assistance program

Disability benefits

Life insurance

Job summary

Komatsu America Corp. is seeking a field service professional to provide technical support for KAILLC customers, perform installations, relocations, demonstrations, and trainings at customer sites, and promote Service and Parts sales.

You will coordinate with subcontractors and customer personnel, travel extensively, and ensure timely feedback on safety and performance issues. The role requires a strong mechanical/electrical background, ability to work independently, and excellent communication

Qualifications

• High school education and more than 3 years of additional technical school education or equivalent industry related experience.
• Ability to travel more than 70% of the time. Flexibility to travel on short notice as well.
• A valid US passport and state driver’s license required. US citizenship required for access at some customer locations; no criminal convictions to inhibit international travel.
• Proficiency in Microsoft Word, Excel, Email or other company provided programs.

Responsibilities

• Coordinate and perform inspection/maintenance, modifications, trouble shootings, and/or repair of Komatsu industrial machinery products at customers’ sites. Coordinate and supervise sub-contractors and/or the customer’s maintenance personnel, if necessary.
• Coordinate and perform machine installation, relocation, demonstration, and training of Komatsu industrial machinery products at customers’ sites. Coordinate and supervise sub-contractors and/or the customer’s maintenance personnel, if necessary.
• Provide technical phone support for trouble shooting and/or repair.
• Promote Service & Parts sales by contacting customers in the assigned territory and scheduling regular PM service to both new and existing customers.
• Contact and communicate with customers regularly to develop, maintain and strengthen the relationship with them.

Skills

Travel willingness

Independent work

Team collaboration

Education

High school diploma + technical training

Tools

MS Word

Excel

Email

Job description

Requisition ID: 36848

Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

Provide technical support for KAILLC customers. Coordinate and perform machine installations, relocations, demonstrations, trainings, inspection/maintenance, modifications, trouble shootings, and/or repair of Komatsu industrial machinery products. Promote Service and Parts sales to assigned customers through continuous contacts and communications. Report and feed-back customers’ opinion including dissatisfaction, safety issues and/or machine performance problems etc.

Key Job Responsibilities

• Coordinate and perform inspection/maintenance, modifications, trouble shootings, and/or repair of Komatsu industrial machinery products at customers’ sites. Coordinate and supervise sub-contractors and/or the customer’s maintenance personnel, if necessary. Report and feed-back customers’ opinion including dissatisfaction, safety issues and/or machine performance problems etc. for future improvement.
• Coordinate and perform machine installation, relocation, demonstration, and training of Komatsu industrial machinery products at customers’ sites. Coordinate and supervise sub-contractors and/or the customer’s maintenance personnel, if necessary.
• Provide technical phone support for trouble shooting and/or repair.
• Promote Service & Parts sales by contacting customers in the assigned territory and scheduling regular PM service to both new and existing customers.
• Contact and communicate with customers regularly to develop, maintain and strengthen the relationship with them.

Qualifications/Requirements

• High school education and more than 3 years of additional technical school education or equivalent industry related experience (Mechanical, and/or Electrical etc.). Associate Degree with emphasis in Mechanical, Electrical, or Fluid Dynamics is preferable for mid-size press service.
• Ability to travel more than 70% of the time. Flexibility to travel on short notice as well.
• Ability to travel to and from both the primary worksite as well as multiple customer locations (in the event of back-to-back jobs). Locations may be out-of-state or international.
• A valid US passport and state driver’s license required. US citizenship required for access at some customer locations; no criminal convictions to inhibit international travel.
• Ability to perform multiple tasks and to act independently.
• Proficiency in Microsoft Word, Excel, Email or other company provided programs. Prepare quotations for customers, record work hours, expense reports, complete field service reports, schedule future work and follow up communications to customers and management.
• Job management skill to supervise sub-contractors and/or customer’s maintenance personnel.
• Physical Requirements: able to work at heights up to 60 ft, , lift up to 100 lbs., kneeling, squatting, climbing ladders.

Additional Information

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $$85,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com .

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affluent Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.