Field Service Technician

SEW-Eurodrive, Inc.; Troy (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A technical assistance role is open at SEW-Eurodrive, a leader in electromechanical solutions. The candidate will troubleshoot and repair SEW-EURODRIVE electronic controllers, travel to customer sites, and provide technical support. Ideal applicants should have an Associate's degree in Electrical Engineering or Automation and relevant troubleshooting skills. Competitive hourly pay and a comprehensive benefits package starting on DAY ONE are offered, including medical coverage, retirement plans, and more.

Benefits

Comprehensive benefits package

Paid parental leave

Flexible Spending Account (FSA)

Qualifications

• Associate's Degree in Electrical Engineering or Automation preferred.
• Ability to operate various test instruments.
• Experience with AC variable frequency and servo motor controllers.

Responsibilities

• Provide technical assistance and troubleshooting/repair of electronic and electro-mechanical products.
• Set up electronic controllers for customer orders.
• Attend meetings and assist customers with application expertise.

Skills

Troubleshooting skills

Soldering skills

Computer programming skills

Knowledge of PLC types

Education

Certification or Associate's Degree in Electrical Engineering or Automation

Tools

Multimeters

Oscilloscopes

Job description

Currently, the position involves providing technical assistance and troubleshooting/repair of SEW-EURODRIVE electronic controllers and other electro-mechanical equipment, which includes frequent travel to customer sites.

Pay Range: $20.00 - $25.00/hour

Shift: 1st shift

Education: Certification or Associate's Degree in Electrical Engineering or Automation preferred

Top skills and abilities:

• Ability to operate various test instruments, e.g., multimeters, oscilloscopes, strip chart recorders, etc.
• Experience with AC variable frequency controllers and servo motor controllers.
• Basic soldering skills.
• Knowledge of customer equipment applications.
• Strong initiative to solve problems outside documented processes, collecting and interpreting information for optimal solutions.
• Strong computer programming skills and background.
• Knowledge of various PLC types with troubleshooting and program modification abilities.
• Experience with industrial fieldbuses (DeviceNet, Profibus) preferred.

Top 5 tasks:

• Provide technical assistance and troubleshooting/repair of SEW-EURODRIVE electronic and electro-mechanical products.
• Assist via phone technical support.
• Set up electronic controllers for customer orders.
• Attend meetings, seminars, trade shows, conduct field service, and assist customers with application expertise.
• Provide on-site support, which may be up to 75% of the time.

We encourage applicants to share additional skills and attributes that may make them a great fit.

A 10% shift premium is paid for 2nd and 3rd shifts.

Benefits: SEW-EURODRIVE offers a comprehensive benefits package starting on DAY ONE, including:

• Medical, Dental, Vision, Audio, and Prescription Drug coverage with no monthly premium.
• Life Insurance (2.5x annual pay) and AD&D.
• Disability coverage (Short and Long Term).
• Flexible Spending Account (FSA).
• Regular evaluations and potential pay increases.
• Paid vacation, holidays, and PTO.
• Retirement plans with 401(k) and company match.
• Paid parental leave, onsite medical services, education assistance, counseling, wellness programs, uniforms, and discounts.

Further responsibilities and requirements will be discussed during the interview process.